EOI Liaison (PLADS) (Remote, US, 31999)

Salary Range: $75,000 - $95,000 Job Posting End Date: April 15th 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? • Experience using MS Office Suite – Word, Excel and PowerPoint • Strong communication skills (verbal, written, presentation) • Demonstrates strong consultative skills and the ability to influence constituents • Strong understanding of multiple aspects of benefit plans and products • Ability to work with cross-functional business units to support the customer’s needs • Strong project management skills • Critical thinking and decision-making skills • Strong knowledge of standard policies and procedures Education & Experience Required Bachelor's Degree In a related field 1 – 3 years of experience with Group Life and Disability products 1 – 3 years of experience with medical underwriting systems and automation Customer Service experience Or an equivalent combination of education and experience Principal Duties & Responsibilities • Acts as a single-point-of-contact for escalated member-specific issues and/or broader customer matters • Assists internal and external customers in understanding EOI processes • Proactively resolves customer-related issues with account executives as appropriate • Supports installation of new and existing accounts for medical underwriting by attending implementation planning/process meetings • Works closely with Implementation and Account Managers and completes review of case set-up, modifications of new and/or existing customer plan provisions and EOI rules within Salesforce • Attends/participates in client meetings on an as needed basis • Ensures proper utilization of paper EOI forms with customers and prefilling EOI forms as needed • Responsible for opening tickets for EOI-related system issues and enhancements, writing and signing off requirements, UAT testing, and as needed system training that impacts Medical Underwriting department • Daily monitoring of incoming documents in ZDW and assigning tasks to underwriters • Oversight and timely delivery on daily, monthly, and ad hoc reports, including performance guarantee results • Responsible for preload and post load review of weekly and AE EOI files; works closely with file load team and account team on issue and resolution • Manages projects as assigned and performs other related duties as required Total Rewards The salary range for this job is $75,000 to $95,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.