Entry Level Technical Support Engineer
Summary Of Position
Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs...
Duties & Responsibilities
ย Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals.
ย Own reported customer issues ensuring problems are resolved through to resolution
ย Research, diagnose, troubleshoot and identifying solutions to resolve system issues
ย Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
ย Research and identify solutions to software and hardware issues
ย Diagnose and troubleshoot technical issues, including account setup and network configuration
ย Ask customers targeted questions to quickly understand the root of the problem
ย Track computer system issues through to resolution, within agreed time limits
ย Talk clients through a series of actions, either via phone, email or chat, until theyยve
ย solved a technical issue
ย Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
ย Provide prompt and accurate feedback to customers
ย Refer to internal database or external resources to provide accurate tech solutions
ย Ensure all issues are properly logged
ย Prioritize and manage several open issues at one time
ย Follow up with clients to ensure their IT systems are fully functional after troubleshooting
ย Prepare accurate and timely reports
ย Document technical knowledge in the form of notes and manuals
ย Maintain collegial relationships with clients
ย Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards.
Minimum Qualifications
ย Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
ย Hands-on experience with Windows/Linux/Mac OS environments
ย Understanding of computer systems, mobile devices and other tech products
ย Ability to diagnose and troubleshoot basic technical issues
ย Familiarity with remote desktop applications and help desk software (eg. Zendesk)
ย Excellent problem-solving and communication skills
ย Ability to provide step-by-step technical help, both written and verbal
ย Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Apply Now
Apply Now
Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs...
Duties & Responsibilities
ย Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals.
ย Own reported customer issues ensuring problems are resolved through to resolution
ย Research, diagnose, troubleshoot and identifying solutions to resolve system issues
ย Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
ย Research and identify solutions to software and hardware issues
ย Diagnose and troubleshoot technical issues, including account setup and network configuration
ย Ask customers targeted questions to quickly understand the root of the problem
ย Track computer system issues through to resolution, within agreed time limits
ย Talk clients through a series of actions, either via phone, email or chat, until theyยve
ย solved a technical issue
ย Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
ย Provide prompt and accurate feedback to customers
ย Refer to internal database or external resources to provide accurate tech solutions
ย Ensure all issues are properly logged
ย Prioritize and manage several open issues at one time
ย Follow up with clients to ensure their IT systems are fully functional after troubleshooting
ย Prepare accurate and timely reports
ย Document technical knowledge in the form of notes and manuals
ย Maintain collegial relationships with clients
ย Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards.
Minimum Qualifications
ย Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
ย Hands-on experience with Windows/Linux/Mac OS environments
ย Understanding of computer systems, mobile devices and other tech products
ย Ability to diagnose and troubleshoot basic technical issues
ย Familiarity with remote desktop applications and help desk software (eg. Zendesk)
ย Excellent problem-solving and communication skills
ย Ability to provide step-by-step technical help, both written and verbal
ย Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Apply Now
Apply Now