Entry Level Remote Customer Service Representative
About the position
The Entry Level Remote Customer Service Representative role at TEKsystems involves responding to inquiries and requests from members in a structured, high-volume contact center environment. The position focuses on providing information about the company's products and services while ensuring an optimal customer experience through effective communication and transaction processing.
Responsibilities
Ā Respond to inquiries and requests from members and other individuals in a 24/7 contact center operation.
,
Ā Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Ā Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
,
Ā Advise members of other products and services that may fit their needs to enhance member interaction.
Requirements
Ā Strong communication skills and active listening abilities.
,
Ā Ability to adapt to multiple systems and engagement methods.
,
Ā Basic knowledge of customer service principles.
Nice-to-haves
Ā Experience in a customer service role or contact center environment.
Benefits
Ā Medical, dental & vision insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth options
,
Ā Life Insurance (Voluntary Life & AD&D)
,
Ā Short and long-term disability insurance
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Paid Time Off (PTO), Vacation or Sick Leave
Apply Now
The Entry Level Remote Customer Service Representative role at TEKsystems involves responding to inquiries and requests from members in a structured, high-volume contact center environment. The position focuses on providing information about the company's products and services while ensuring an optimal customer experience through effective communication and transaction processing.
Responsibilities
Ā Respond to inquiries and requests from members and other individuals in a 24/7 contact center operation.
,
Ā Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Ā Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
,
Ā Advise members of other products and services that may fit their needs to enhance member interaction.
Requirements
Ā Strong communication skills and active listening abilities.
,
Ā Ability to adapt to multiple systems and engagement methods.
,
Ā Basic knowledge of customer service principles.
Nice-to-haves
Ā Experience in a customer service role or contact center environment.
Benefits
Ā Medical, dental & vision insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth options
,
Ā Life Insurance (Voluntary Life & AD&D)
,
Ā Short and long-term disability insurance
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Paid Time Off (PTO), Vacation or Sick Leave
Apply Now