Entry-Level IT Support Associate Daylight Shift (F)
About the position
Responsibilities
• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Requirements
• Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.
• Must pass pre-employment screens.
Nice-to-haves
• Previous customer-service work experience.
• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
Benefits
• Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
• Parental leave.
• Top-tier medical, dental, and vision insurance at an affordable rate.
• Disability and life insurance.
• Wellness engagement opportunities.
• 401(k) with a generous match.
• Paid parking and other perks.
Apply Now
Apply Now
Responsibilities
• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Requirements
• Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.
• Must pass pre-employment screens.
Nice-to-haves
• Previous customer-service work experience.
• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
Benefits
• Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
• Parental leave.
• Top-tier medical, dental, and vision insurance at an affordable rate.
• Disability and life insurance.
• Wellness engagement opportunities.
• 401(k) with a generous match.
• Paid parking and other perks.
Apply Now
Apply Now