Entry-Level Helpdesk Technician
Join our dynamic team at Atlantic Constructors, a renowned industry leader in the Mid-Atlantic Region for over 50 years! We're seeking a motivated and customer-oriented Entry-Level Helpdesk Technician to provide top-notch technical support to our end-users. As a valued member of our IT support team, you'll play a crucial role in ensuring seamless IT operations and delivering exceptional customer service.
At Atlantic Constructors, we prioritize our people and offer a competitive remuneration package, including a generous salary, comprehensive benefits, and opportunities for growth and development. Our benefits package includes:
Medical, Dental, and Vision Insurance Plans
401(K) Retirement Plan with Generous Company Matching
Health Savings Plan
As an Entry-Level Helpdesk Technician, you will:
Respond to user inquiries and provide technical support via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems, software, and peripherals
Assist with setting up new user accounts and managing access permissions
Document and track support requests using a ticketing system
Escalate complex issues to higher-level support or specialized teams as needed
Provide basic training and guidance to end-users on IT-related topics
Maintain an inventory of IT equipment and supplies
Assist with IT projects and initiatives as assigned
To succeed in this role, you'll need:
High school diploma with 1-2 years of experience; or equivalent combination of education and experience
Basic understanding of computer hardware, software, and networking concepts
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Customer-focused attitude with a commitment to providing high-quality support
Willingness to learn and adapt to new technologies and procedures
Preferred qualifications include:
An associate or bachelor's degree in IT or a related field
Experience with Windows operating systems
Familiarity with Microsoft Office Suite and other common software applications
Knowledge of basic network troubleshooting and configuration
Prior experience in a helpdesk or customer support role
Our work environment is dynamic and fast-paced, with occasional evening or weekend work required to address urgent issues. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
If you're a motivated and customer-oriented individual who is eager to learn and grow with our team, we encourage you to apply! Please visit our website at www.acibuilds.com to learn more about our company culture and benefits. Click here to apply for this exciting opportunity!
Apply Now
At Atlantic Constructors, we prioritize our people and offer a competitive remuneration package, including a generous salary, comprehensive benefits, and opportunities for growth and development. Our benefits package includes:
Medical, Dental, and Vision Insurance Plans
401(K) Retirement Plan with Generous Company Matching
Health Savings Plan
As an Entry-Level Helpdesk Technician, you will:
Respond to user inquiries and provide technical support via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems, software, and peripherals
Assist with setting up new user accounts and managing access permissions
Document and track support requests using a ticketing system
Escalate complex issues to higher-level support or specialized teams as needed
Provide basic training and guidance to end-users on IT-related topics
Maintain an inventory of IT equipment and supplies
Assist with IT projects and initiatives as assigned
To succeed in this role, you'll need:
High school diploma with 1-2 years of experience; or equivalent combination of education and experience
Basic understanding of computer hardware, software, and networking concepts
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Customer-focused attitude with a commitment to providing high-quality support
Willingness to learn and adapt to new technologies and procedures
Preferred qualifications include:
An associate or bachelor's degree in IT or a related field
Experience with Windows operating systems
Familiarity with Microsoft Office Suite and other common software applications
Knowledge of basic network troubleshooting and configuration
Prior experience in a helpdesk or customer support role
Our work environment is dynamic and fast-paced, with occasional evening or weekend work required to address urgent issues. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
If you're a motivated and customer-oriented individual who is eager to learn and grow with our team, we encourage you to apply! Please visit our website at www.acibuilds.com to learn more about our company culture and benefits. Click here to apply for this exciting opportunity!
Apply Now