Entry Level - Customer Success Manager

Acrisure Innovation is a global fintech leader that empowers businesses and individuals with innovative solutions. They are seeking an Entry Level Customer Success Manager to help Agency Partners leverage their technology stack and ensure customer success through training, support, and relationship building.ResponsibilitiesDrive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectivelyEducate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex toolsSupport & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quicklyBuild Relationships: Foster trust and long-term partnerships with Agency PartnersCollaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needsMeasure Success: Track adoption, usage, and satisfaction of metrics to ensure impactSkillsBachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar rolesStrong communication and problem-solving skillsPassion for technology and helping customers succeedAbility to learn quickly and adapt in a fast-paced environmentBasic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plusBenefitsComprehensive training and mentorship to help you succeed.Clear career growth paths within Customer Success and Product Enablement.Collaborative and supportive team environment.Competitive salary and benefits package.Company OverviewAcrisure Innovation is part of a fast-paced, AI-driven fintech company and builds cutting-edge solutions to disrupt the insurance and financial services industry. It was founded in 2020, and is headquartered in Austin, Texas, US, with a workforce of 51-200 employees. Its website is http://www.acrisure.com.



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