Entry Level - Customer Success Manager

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. They are seeking a Product Success Specialist to help Agency Partners unlock the full value of their technology stack, providing comprehensive training and hands-on experience to build a strong foundation for a career in Customer Success.ResponsibilitiesDrive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectivelyEducate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex toolsSupport & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quicklyBuild Relationships: Foster trust and long-term partnerships with Agency PartnersCollaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needsMeasure Success: Track adoption, usage, and satisfaction of metrics to ensure impactSkillsBachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar rolesStrong communication and problem-solving skillsPassion for technology and helping customers succeedAbility to learn quickly and adapt in a fast-paced environmentBasic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plusBenefitsComprehensive training and mentorship to help you succeed.Clear career growth paths within Customer Success and Product Enablement.Collaborative and supportive team environment.Competitive salary and benefits package.Company OverviewAcrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management. It was founded in 2005, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 10001+ employees. Its website is http://acrisure.com.



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