Entry Level Customer Service Representative – Identity Theft and Consumer Fraud Support Specialist
Introduction to Leidos and Our Mission
Leidos, a renowned Fortune 500 company, is at the forefront of tackling some of the world's most complex challenges through the innovative application of science and technology. Our mission is to make the world a safer, healthier, and more efficient place. The Civil Group within Leidos offers a wide range of exciting career opportunities for talented professionals in IT, energy, logistics, and engineering. We are now seeking an Entry Level Customer Service Representative to join our team, specifically to support victims of identity theft and consumer fraud.
Position Overview
We are looking for a highly motivated and empathetic individual to fill the role of an Entry Level Customer Service Representative. The successful candidate will be responsible for responding to incoming contacts from consumers who have been victims of identity theft and consumer fraud. The primary goal of this position is to provide exceptional customer service, efficiently document consumer complaints into a secure database, and offer educational materials and referrals to support these individuals in resolving their issues.
Key Responsibilities
Respond to inbound calls from consumers in a professional and empathetic manner, providing A+ customer service.
Accurately document consumer data into a web application, ensuring all information is secure and up-to-date.
Provide educational materials and referrals related to identity theft resolution, fraud prevention, and applicable federal laws to support consumers in navigating these complex issues.
Work collaboratively with the team to ensure seamless support for all consumers, contributing to a positive and productive work environment.
Work Schedule and Expectations
The expected shift for this role is 9:00 am to 5:00 pm (EST) or 6:00 am to 2:00 pm (PST), Monday through Friday. Flexibility and adaptability are essential, as the schedule may be subject to change based on business needs.
Minimum Required Qualifications
High School Diploma or GED Equivalent.
Excellent computer and typing skills, with the ability to navigate web applications efficiently.
Outstanding communication skills, both written and verbal, with the ability to empathize with consumers and provide clear, concise information.
The position requires the ability to obtain a Public Trust clearance. Please note that the clearance process can take anywhere from 7 to 60 days, and the chosen candidate cannot start in this role until the process is complete.
Desired Qualifications
Bilingual proficiency in Spanish and English, both written and spoken, is highly desirable.
Prior experience in a call center environment or customer service role is preferred.
General knowledge of federal laws related to identity theft and consumer fraud is advantageous.
A professional resume that includes the applicant's contact information (phone number and email address), as well as the contact information (phone numbers and physical addresses) of previous employers, should be attached to the application.
What We Offer
This position is covered under the Service Contract Act and is subject to minimum wage requirements, as well as the minimum Health and Welfare benefit. Leidos is committed to ensuring that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 per hour.
Career Growth and Learning Opportunities
At Leidos, we are dedicated to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills in customer service, communication, and problem-solving. Our comprehensive training programs and mentorship initiatives are designed to support your career advancement and help you achieve your professional goals.
Work Environment and Company Culture
Leidos prides itself on a dynamic and inclusive work environment that fosters collaboration, innovation, and creativity. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We believe in recognizing and rewarding the contributions of our employees and strive to create a workplace where everyone feels valued and supported.
Compensation, Perks, and Benefits
While the salary for this position is competitive, Leidos also offers a range of benefits and perks designed to support the well-being and career advancement of our employees. These may include health insurance, retirement plans, paid time off, and opportunities for professional development. The specific benefits package will be discussed during the hiring process.
Conclusion and Call to Action
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for the Entry Level Customer Service Representative position. This role offers a unique opportunity to make a positive impact on the lives of individuals affected by identity theft and consumer fraud. Join our team at Leidos and contribute to our mission of making the world a safer and more efficient place. Apply now and take the first step towards a rewarding and challenging career.
Apply Now
Leidos, a renowned Fortune 500 company, is at the forefront of tackling some of the world's most complex challenges through the innovative application of science and technology. Our mission is to make the world a safer, healthier, and more efficient place. The Civil Group within Leidos offers a wide range of exciting career opportunities for talented professionals in IT, energy, logistics, and engineering. We are now seeking an Entry Level Customer Service Representative to join our team, specifically to support victims of identity theft and consumer fraud.
Position Overview
We are looking for a highly motivated and empathetic individual to fill the role of an Entry Level Customer Service Representative. The successful candidate will be responsible for responding to incoming contacts from consumers who have been victims of identity theft and consumer fraud. The primary goal of this position is to provide exceptional customer service, efficiently document consumer complaints into a secure database, and offer educational materials and referrals to support these individuals in resolving their issues.
Key Responsibilities
Respond to inbound calls from consumers in a professional and empathetic manner, providing A+ customer service.
Accurately document consumer data into a web application, ensuring all information is secure and up-to-date.
Provide educational materials and referrals related to identity theft resolution, fraud prevention, and applicable federal laws to support consumers in navigating these complex issues.
Work collaboratively with the team to ensure seamless support for all consumers, contributing to a positive and productive work environment.
Work Schedule and Expectations
The expected shift for this role is 9:00 am to 5:00 pm (EST) or 6:00 am to 2:00 pm (PST), Monday through Friday. Flexibility and adaptability are essential, as the schedule may be subject to change based on business needs.
Minimum Required Qualifications
High School Diploma or GED Equivalent.
Excellent computer and typing skills, with the ability to navigate web applications efficiently.
Outstanding communication skills, both written and verbal, with the ability to empathize with consumers and provide clear, concise information.
The position requires the ability to obtain a Public Trust clearance. Please note that the clearance process can take anywhere from 7 to 60 days, and the chosen candidate cannot start in this role until the process is complete.
Desired Qualifications
Bilingual proficiency in Spanish and English, both written and spoken, is highly desirable.
Prior experience in a call center environment or customer service role is preferred.
General knowledge of federal laws related to identity theft and consumer fraud is advantageous.
A professional resume that includes the applicant's contact information (phone number and email address), as well as the contact information (phone numbers and physical addresses) of previous employers, should be attached to the application.
What We Offer
This position is covered under the Service Contract Act and is subject to minimum wage requirements, as well as the minimum Health and Welfare benefit. Leidos is committed to ensuring that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 per hour.
Career Growth and Learning Opportunities
At Leidos, we are dedicated to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills in customer service, communication, and problem-solving. Our comprehensive training programs and mentorship initiatives are designed to support your career advancement and help you achieve your professional goals.
Work Environment and Company Culture
Leidos prides itself on a dynamic and inclusive work environment that fosters collaboration, innovation, and creativity. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We believe in recognizing and rewarding the contributions of our employees and strive to create a workplace where everyone feels valued and supported.
Compensation, Perks, and Benefits
While the salary for this position is competitive, Leidos also offers a range of benefits and perks designed to support the well-being and career advancement of our employees. These may include health insurance, retirement plans, paid time off, and opportunities for professional development. The specific benefits package will be discussed during the hiring process.
Conclusion and Call to Action
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for the Entry Level Customer Service Representative position. This role offers a unique opportunity to make a positive impact on the lives of individuals affected by identity theft and consumer fraud. Join our team at Leidos and contribute to our mission of making the world a safer and more efficient place. Apply now and take the first step towards a rewarding and challenging career.
Apply Now