Entry Level Customer Service Representative
NOW is the perfect time to make a rewarding career change!
Not sure you're where you want to be long term?
Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer!
Why Work With Us:
Earn MORE $$!
No Experience Needed!!
Freedom To Do The Work You Love W/O Micro-Management!
The Respect, Recognition & Rewards You Deserve!
Tight Knit & Supportive Work Culture - Work W/People You Like!
Career Growth and Advancement
Note: We only have 1 position available to join our team, so Apply Now!
Benefits Include:
Full-Time, Year Round Work Schedule
Β ??8 to 5 Monday - Friday Work Week W/ Minimal Weekends
Β ??Flexibility To Plan Around Family Commitments
Β ??We Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance!
Primary Responsibilities:
Β Greets customers warmly over the phone.
Β Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.
Β Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.
Β Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Β Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary.
Β Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.
Β Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.
Β Keeps records of customer interactions, processes customer accounts and files documents.
Β Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
Β Provides all necessary information to field technicians.
Β Debriefs each call before dispatching the technician.
Β Organizes On-Call schedule for technicians.
Β Inputs leads into the computer system and relays information to system specialist as needed.
Β Performs other duties as assigned.
Requirements:
Β No experience needed!
Β Advance communication and customer service skills
Β Clean background, ability to pass a drug test
Β GED or High School Diploma
Β Some experience in a general office environment
Β Ability to sit for long prolonged periods of time
Β Bi-lingual a plus but not required
Β Answer phone call on weekends as needed
Apply Now
Not sure you're where you want to be long term?
Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer!
Why Work With Us:
Earn MORE $$!
No Experience Needed!!
Freedom To Do The Work You Love W/O Micro-Management!
The Respect, Recognition & Rewards You Deserve!
Tight Knit & Supportive Work Culture - Work W/People You Like!
Career Growth and Advancement
Note: We only have 1 position available to join our team, so Apply Now!
Benefits Include:
Full-Time, Year Round Work Schedule
Β ??8 to 5 Monday - Friday Work Week W/ Minimal Weekends
Β ??Flexibility To Plan Around Family Commitments
Β ??We Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance!
Primary Responsibilities:
Β Greets customers warmly over the phone.
Β Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.
Β Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.
Β Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Β Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary.
Β Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.
Β Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.
Β Keeps records of customer interactions, processes customer accounts and files documents.
Β Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
Β Provides all necessary information to field technicians.
Β Debriefs each call before dispatching the technician.
Β Organizes On-Call schedule for technicians.
Β Inputs leads into the computer system and relays information to system specialist as needed.
Β Performs other duties as assigned.
Requirements:
Β No experience needed!
Β Advance communication and customer service skills
Β Clean background, ability to pass a drug test
Β GED or High School Diploma
Β Some experience in a general office environment
Β Ability to sit for long prolonged periods of time
Β Bi-lingual a plus but not required
Β Answer phone call on weekends as needed
Apply Now