Enterprise Success Manager
Job Description:
• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
• Own client communication to ensure a streamlined client experience
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
• Forecast client renewals, ensuring retention
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
• Work collaboratively to address client challenges with a sense of urgency
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA
Requirements:
• 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
• Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
• Familiarity with tools like Salesforce, Pendo, Domo, JIRA
• Corporate Security or Executive Protection acumen is a plus
• Willingness to travel up to 30%, based on business needs
Benefits:
• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations
Apply Now
Apply Now
• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
• Own client communication to ensure a streamlined client experience
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
• Forecast client renewals, ensuring retention
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
• Work collaboratively to address client challenges with a sense of urgency
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA
Requirements:
• 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
• Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
• Familiarity with tools like Salesforce, Pendo, Domo, JIRA
• Corporate Security or Executive Protection acumen is a plus
• Willingness to travel up to 30%, based on business needs
Benefits:
• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations
Apply Now
Apply Now