Enterprise Customer Success Manager - SLED Central
Description:
ABOUT LVT: LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform.
ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of State, Local, and Higher Ed (SLED) customers.
RESPONSIBILITIES: Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
Act as the main point of contact for enterprise customers.
Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
Conduct training sessions to educate clients on the full capabilities of our products.
Proactively monitor customer accounts to identify and address potential issues.
Collaborate with the sales team to ensure timely renewal of contracts.
Gather feedback from customers and communicate insights to internal teams for product improvement.
Requirements:
4+ years... experience in Customer Success, Account Management, or Business Development, in the Public Sector.
Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
Experience using CRM tools, including Salesforce and CS Tools.
Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
Ability to make decisions and react when time is of the essence
Communicates clearly and concisely about both technical and non-technical subject matter
Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity
Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
Team player who contributes positively to overall team morale and company culture
Willingness to travel
Benefits:
Comprehensive health, vision, and dental benefits for you and your family.
Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
401(k) With up to 4% match
Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
Paid Parental Leave - To help your growing family while you're away from work.
Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events
Apply Now
ABOUT LVT: LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform.
ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of State, Local, and Higher Ed (SLED) customers.
RESPONSIBILITIES: Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
Act as the main point of contact for enterprise customers.
Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
Conduct training sessions to educate clients on the full capabilities of our products.
Proactively monitor customer accounts to identify and address potential issues.
Collaborate with the sales team to ensure timely renewal of contracts.
Gather feedback from customers and communicate insights to internal teams for product improvement.
Requirements:
4+ years... experience in Customer Success, Account Management, or Business Development, in the Public Sector.
Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
Experience using CRM tools, including Salesforce and CS Tools.
Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
Ability to make decisions and react when time is of the essence
Communicates clearly and concisely about both technical and non-technical subject matter
Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity
Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
Team player who contributes positively to overall team morale and company culture
Willingness to travel
Benefits:
Comprehensive health, vision, and dental benefits for you and your family.
Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
401(k) With up to 4% match
Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
Paid Parental Leave - To help your growing family while you're away from work.
Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events
Apply Now