English Healthcare Representative- Remote
Join Everise as an English Healthcare Representative and be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. As a member of the Everise family, you will assist customers with their queries regarding their US Healthcare plans, providing timely, efficient, and empathetic solutions.RequirementsProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and servicesAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and documenting customer information as requiredAbility to accept and embrace changes within the current business environmentBenefitsPaid training8 hour shift within 39 hour work weekFlexibility with schedulesFlexibility on working setup (home, onsite, or hybrid)Originally posted on Himalayas
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