Engineering Systems IT Support
Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.
We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.
Job Summary
We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs.
In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades.
The Engineering System IT Support role is remote-based.
What a typical day looks like:
Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users
Support the management of deployment solutions, including building, testing, and debugging software packages
Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades
Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases
Assist with technical support activities, as well as routine maintenance and administration tasks
Collaborate with other IT teams to support shared server responsibilities and overall IT operations
Contribute to the delivery of new and enhanced services as part of ongoing projects
Support server-related tasks as assigned by the manager
Install software and maintain software portals
Manage IT collections and system configurations
Provide hands-on support to end users by investigating and resolving IT-related issues
Occasionally support activities outside core business hours for major projects or system changes
The experience we’re looking to add to our team:
A bachelor’s degree in computer science or a related field
Knowledge of Autodesk applications
Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ)
Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge
Ability to collaborate effectively within a multicultural and geographically distributed team
Strong verbal and written communication skills in English
What you’ll receive for the great work you provide:
An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
A competitive salary and benefits package which includes:A merit-based annual pay review
Enhanced annual leave
Employee recognition scheme and long service awards
Referral bonus
Volunteer days
Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
Sick pay scheme
Cycle to Work scheme
Enhanced maternity/paternity leave
Flexible/Remote/Hybrid Work based on your Job Function
Travel opportunities (role dependent)
Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert advice
On-site trained Mental Health First Aiders
Access to various discount programs (including food, activities, gym memberships etc.)
AS108
Job Category
Design, Process & Technology Engineering
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).
We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.
Job Summary
We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs.
In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades.
The Engineering System IT Support role is remote-based.
What a typical day looks like:
Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users
Support the management of deployment solutions, including building, testing, and debugging software packages
Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades
Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases
Assist with technical support activities, as well as routine maintenance and administration tasks
Collaborate with other IT teams to support shared server responsibilities and overall IT operations
Contribute to the delivery of new and enhanced services as part of ongoing projects
Support server-related tasks as assigned by the manager
Install software and maintain software portals
Manage IT collections and system configurations
Provide hands-on support to end users by investigating and resolving IT-related issues
Occasionally support activities outside core business hours for major projects or system changes
The experience we’re looking to add to our team:
A bachelor’s degree in computer science or a related field
Knowledge of Autodesk applications
Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ)
Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge
Ability to collaborate effectively within a multicultural and geographically distributed team
Strong verbal and written communication skills in English
What you’ll receive for the great work you provide:
An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
A competitive salary and benefits package which includes:A merit-based annual pay review
Enhanced annual leave
Employee recognition scheme and long service awards
Referral bonus
Volunteer days
Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
Sick pay scheme
Cycle to Work scheme
Enhanced maternity/paternity leave
Flexible/Remote/Hybrid Work based on your Job Function
Travel opportunities (role dependent)
Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert advice
On-site trained Mental Health First Aiders
Access to various discount programs (including food, activities, gym memberships etc.)
AS108
Job Category
Design, Process & Technology Engineering
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).