Engineering Operations Associate - AI First

Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are looking for a highly organized, detail-oriented , and technically proficient Engineering Operations Associate to be the cornerstone of our software platform's health and stability. This role sits at the intersection of engineering and operations, serving as the critical link between reported issues and their resolution. You will be responsible for streamlining our internal bug lifecycle, owning quality assurance, and ensuring the reliability of our complex, configurable platform. Responsibilities: Bug & Issue Management: Own and manage the end-to-end lifecycle of the internal bugs/issues board (e.g., Jira, Asana, etc.). Triage, prioritize, and accurately assign technical issues to the correct development teams, leveraging your foundational understanding of software development and team ownership. Coordinate directly with multiple development and product teams to track issue resolution, provide necessary context, and drive technical issues to closure. Quality Assurance (QA) & Testing: Perform QA testing on newly released features across the mobile and web applications before they reach customers, ensuring they meet functional and quality standards across various platform configurations. Develop and execute comprehensive test plans for feature releases and platform maintenance efforts. Lead and manage various testing efforts (e.g., regression, configuration-specific testing) to proactively identify and mitigate potential platform defects. Platform Expertise: Become a deep functional expert in our software platform, particularly understanding its many different customer configurations and application methods. Document testing procedures, bugs, and resolution steps clearly for both technical and non-technical audiences. Qualifications: At least 2-3 years of experience in QA, testing, bug tracking/triage, or technical project coordination Foundational understanding or prior experience in software development, engineering, or a highly technical role. You should be comfortable discussing technical issues and working with engineers. Experience or familiarity with QA automation frameworks, including (but not limited to) Selenium, Appium, Katalon Studio, Cypress, and Playwright. Proven ability to effectively coordinate with cross-functional technical teams and communicate complex technical issues clearly and concisely. Exceptional organizational skills and a meticulous attention to detail. Given the complexity and configurable nature of our platform, a thorough and systematic approach is essential. Familiarity with bug tracking software (e.g., Jira), test management tools, and version control systems is a plus. Location: Remote (U.S.-based) This position is remote, but applicants must reside within the United States. The role is primarily remote, but we value in-person connection. Team members are expected to commute to our New York City office at least once per month for on-site meetings and team activities. Compensation: Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected total compensation range for this role is $85,000 - $95,000, commensurate with experience.