Engineering Manager - Customer Success

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. You: We are looking for an experienced and hands-on Engineering Manager to lead the execution of technical solutions in our customer delivery projects. This role is at the intersection of engineering rigor and real-world problem-solving, responsible for customizing and integrating Feedzai ’s platform into the complex environments of some of the world’s largest financial institutions. You will lead one or more engineering teams focused on client implementations, bringing together product understanding, technical leadership, and people management to ensure high-quality, efficient delivery. You will act as a technical reference and a servant leader, ensuring your team is equipped, trained, and set up for success—both technically and professionally. Mission The Engineering Delivery team’s mission is to enable repeatable, scalable, and high-quality technical implementations by embedding best practices, ensuring alignment with our product standards, and building technical teams that are both customer-focused and delivery-oriented. Your Day to Day: Lead technical delivery: Own the engineering execution of client implementations from design to deployment, ensuring scalability, stability, and maintainability of custom solutions; Be hands-on: Act as a Technical Lead where needed—participating in solution design, code reviews, and critical debugging, especially for complex or high-risk client needs.; Support the team: Hire, coach, and grow software engineers and technical consultants; build a high-performing, motivated, and accountable team culture; Bridge the field and the product: Understand customer requirements and constraints; propose scalable solutions that align with Feedzai ’s product and architecture guidelines; Drive engineering standards: Implement and uphold best practices, technical quality controls, and delivery consistency across regions and teams; Continuously improve: Contribute to the evolution of delivery frameworks, toolkits, and reusable components that accelerate integration efforts; Collaborate cross-functionally: Work closely with Product, Risk & AI, and Project Management teams to align on priorities, unblock issues, and coordinate execution. You Have and You Know How: Technical depth: 5+ years of software engineering (Java preferred) or DevOps experience , with deep knowledge of modern software development practices; Leadership experience: 2+ years leading technical teams in customer-facing environments, ideally with global or distributed teams; Client orientation: Proven experience delivering complex integrations in demanding, regulated environments, ideally in Financial Services; Process mindset: Ability to define and evolve engineering practices that improve execution predictability, quality, and speed; Strong communication skills: Adept at translating technical concepts for both technical and non-technical stakeholders; Empowering leadership: A track record of coaching and developing engineers, driving ownership and accountability; Leading teams of 6–12 engineers in a matrix and delivery-focused setup; Familiarity with system integration, data pipelines, and real-time event processing; Understanding of project management lifecycles (Agile, Scrum, etc.); Experience working in a product-led company delivering client-specific customizations. The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us! Your First 30-Days at Feedzai : You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at and for more information on how we process your personal data. Originally posted on Himalayas