Engineering Manager

Engineering ManagerAre you a hands-on engineering leader who thrives on building high-performing teams? Do you get energized by turning product vision into predictable, high-quality delivery? Ready to shape engineering culture at a profitable, growing company where your impact is felt immediately?Platphorm is looking for an Engineering Manager to own day-to-day engineering leadership across our marketplace and advice products - driving execution, growing the team, and partnering closely with Product to deliver measurable business outcomes.You will have the opportunity to define how a senior engineering team works, ships, and grows - with all the excitement of a small tech company that is stable and profitable.Platphorm, LLC builds innovative multi-modal information exchanges and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, chat, video, mail, SMS, or recorded phone message. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation; this portfolio includes Everclear which provides clients 24/7 access to trusted advisors.The OpportunityThis hire is part of a deliberate organizational investment: our current engineering leader is moving into another role, and we need a strong engineering manager to take full ownership of execution, team health, and technical operations. The company is investing heavily in product-led growth, conversion optimization, and analytics maturity — you will not be administering a backlog, you will be the engine behind all of it.The engineering team is supported by dedicated Product, DevOps, QA, and a Scrum master.What You Will OwnEngineering execution: Delivery outcomes, technical quality, and team velocity across a Ruby on Rails and React codebase. Work alongside a dedicated Scrum Master who owns sprint ceremonies and process.People management: 1:1s, performance feedback, career development, hiring, and retention for 6 FTEs and 3 full-time contractors.Technical operations: Production stability, incident response, deployment pipeline health, and coordination with DevOps.Process maturity: Improve estimation accuracy, reduce cycle time, strengthen code review and QA handoff processes, and establish clear engineering metrics.Cross-functional partnership: Work closely with VP Product and the Product team (2 Senior PMs, 1 UX Designer) to translate priorities into well-scoped, deliverable work.Key ResponsibilitiesPartner with Product to align engineering capacity with business priorities, deliver predictable high-quality output across the Rails/React stack, and provide clear estimates and tradeoff analysis to inform roadmap decisionsBuild a culture of ownership, transparency, and pragmatic problem-solving — consistent with the team's existing valuesChampion the adoption of AI-assisted development tools across the team — evaluate, integrate, and establish best practices for AI coding assistants as part of everyday engineering workflowsOwn production reliability, uptime, and incident response in partnership with DevOpsDrive ongoing web performance optimization — Core Web Vitals, page load times, and frontend/backend bottleneck identification. This is an active area of investment, not a solved problem.Invest in the team through regular 1:1s, clear performance feedback, and active career developmentQualificationsRequired5+ years of software engineering experience with at least 2 years in an engineering management or team lead roleStrong hands-on background with Ruby on Rails and modern JavaScript frameworks (React preferred)Experience managing teams of 5–15 engineers, including fully remote and distributed teamsTrack record of delivering software on predictable cadences in a product-driven environmentExperience managing both full-time employees and contractors as a unified teamHands-on experience with AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) and a point of view on how they change engineering workflowsClear, direct communication style; comfortable partnering with senior leadership and cross-functional teams and holds direct reports accountable for resultsPreferredExperience in marketplace, e-commerce, or consumer-facing web platformsFamiliarity with analytics tooling (GA4, BigQuery) and feature flagging (ConfigCat or similar)Experience with observability stacks (Kibana, OpenSearch, ELK, or similar)Familiarity with containerized deployment workflows (Docker, Kubernetes, CI/CD)Background in organizations navigating growth-stage transitions or evolving product strategyExperience with telephony or video platforms (WebRTC, Twilio, or similar)Track record of improving web performance (Core Web Vitals, Lighthouse, profiling and resolving frontend/backend bottlenecks)Comfort building process in a lean environment where not everything is already definedWhy Join UsHigh-impact role with direct influence on business outcomes — not a cog in a large machineLow turnover and a track record of sustainabilityA team that values pragmatism, open-mindedness, and craftGenuine work/life balance — we don't burn people outDirect access to the CTO and close partnership with VP ProductOpportunity to shape engineering culture and processes at a pivotal moment for the businessA team actively embracing AI-assisted development — you'll lead the transition, not pitch it uphillBenefits include:Health, dental, and vision insurance401K matching program with no vesting periodFlexible Spending AccountGenerous PTO plan and 12 company-paid holidays plus your birthdayWork-life balanceFully remote position with two in-person meetings per yearFrequent virtual team-building eventsFriendly and diverse coworkers 

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