Empower Help Desk - Part time!
***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: Cornerstone is seeking a Part-Time Empower Help Desk Technician to provide exceptional support to end users of the Empower loan origination system. The ideal candidate is technically savvy, detail-oriented, and passionate about helping others, with a positive attitude and strong problem-solving skills. The selected candidate must be available for training Monday through Friday from 9:00 AM to 6:00 PM CST . Following training, the regular schedule will be Saturdays from 9:00 AM to 6:00 PM CST and Sundays from 12:00 PM to 6:00 PM CST , with opportunities to provide additional weekday coverage as needed. In this role, you will assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience. Success in this position requires the ability to work effectively in both business and technical environments while maintaining a strong customer service focus. Key Responsibilities: Addresses customer support calls for Empower related problems, providing call resolution Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem Credential setup and modifications for users in Empower System Research, resolve these inquiries related to loan level issues. What you’ll need to be successful: Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience Empower/ICE support related experience preferred Ability to support Windows and Apple systems Experience utilizing remote control software to troubleshoot and resolve Empower support issues Ability to work within all levels of the organization Strong interpersonal and communication skills Excellent troubleshooting and problem-solving skills Ability to prioritize tasks in a fast-moving environment What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.