Employee Benefits Counselor

Gallagher is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces. The Employee Benefits Counselor is responsible for day-to-day customer service and enrollment of designated client accounts, ensuring effective communication and problem-solving with clients regarding employee benefit-related questions.ResponsibilitiesTalk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)Answer and file various email questions of participants and HR contacts through multiple email boxesKey client employee enrollment data into internet-based computer system using established office proceduresHandle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional mannerProcess client employee changes and terminations following established office proceduresTrack open carrier or client employee issues and report on progress toward completionAssist client contacts with general insurance rules and complianceReview benefit communication material for accuracy and completenessRepresent AP Benefit Advisors in a positive and professional fashion with both internal and external customersProvide team and client with appropriate timelines to ensure that expectations and turnaround times are metMaintain composure and effectiveness under pressure in a deadline driven environmentPerform other duties as assignedSkillsHigh school diploma and a minimum of 1 year of customer service experienceStrong typing and basic computer skillsCall Center experience requiredOutstanding verbal communication skills and attention to detailStrong PC skills with the aptitude to learn new systemsKnowledge of health, life, disability, FSA, and HSA plans preferredLife and Health Insurance License and/or obtain within 90 daysWorking knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS WordBenefitsMedical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveDigital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programCompany OverviewGallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.Company H1B SponsorshipGallagher has a track record of offering H1B sponsorships, with 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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