emote Collections Supervisor | Collections Team Lead | Call Center Sup
Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor
Live Oak Financial, Inc.
Full-Time | Remote | Collections Leadership | Financial Services
Job Overview
Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.
This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.
Core Responsibilities (ATS-Optimized)
Supervise and lead a team of debt collectors / collections specialists
Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)
Conduct daily huddles, call coaching, and one-on-one performance reviews
Enforce FDCPA, Regulation F, TCPA, and internal compliance standards
Review call quality, account notes, and collector activity
Partner with QA, Compliance, and Management to address issues and improvements
Assist with onboarding, training, and ramping of new collectors
Manage attendance, schedules, and productivity in a remote environment
Escalate disputes, complaints, and sensitive accounts per procedure
Maintain accurate reporting and documentation within collections systems
Required Qualifications (High-Match Keywords)
2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor
Prior hands-on experience as a debt collector (consumer and/or commercial)
Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance
Experience supervising remote or call center collections teams
Proven ability to coach collectors to measurable performance improvement
Experience managing dialer-based, high-volume collections environments
Strong leadership, communication, and accountability skills
Comfortable working independently in a remote supervisory role
Preferred Experience
Financial services, lending, medical, utility, telecom, or BPO collections
QA monitoring, call scoring, or compliance audits
Skip tracing and dispute handling workflows
Performance-based compensation environments
Compensation & Benefits
Competitive supervisory-level base pay
Performance-based incentives tied to team results
Paid training and compliance support
Stable, full-time remote leadership role
Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership
Work Environment
Fully remote position
Structured schedules with defined KPIs
Compliance-first culture with strong QA support
Executive-led organization with modern systems
Why Live Oak Financial
Growing national financial services organization
Strong compliance and operational infrastructure
Clear authority, expectations, and accountability
Long-term stability and leadership growth runway
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.
Apply To This Job
Live Oak Financial, Inc.
Full-Time | Remote | Collections Leadership | Financial Services
Job Overview
Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.
This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.
Core Responsibilities (ATS-Optimized)
Supervise and lead a team of debt collectors / collections specialists
Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)
Conduct daily huddles, call coaching, and one-on-one performance reviews
Enforce FDCPA, Regulation F, TCPA, and internal compliance standards
Review call quality, account notes, and collector activity
Partner with QA, Compliance, and Management to address issues and improvements
Assist with onboarding, training, and ramping of new collectors
Manage attendance, schedules, and productivity in a remote environment
Escalate disputes, complaints, and sensitive accounts per procedure
Maintain accurate reporting and documentation within collections systems
Required Qualifications (High-Match Keywords)
2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor
Prior hands-on experience as a debt collector (consumer and/or commercial)
Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance
Experience supervising remote or call center collections teams
Proven ability to coach collectors to measurable performance improvement
Experience managing dialer-based, high-volume collections environments
Strong leadership, communication, and accountability skills
Comfortable working independently in a remote supervisory role
Preferred Experience
Financial services, lending, medical, utility, telecom, or BPO collections
QA monitoring, call scoring, or compliance audits
Skip tracing and dispute handling workflows
Performance-based compensation environments
Compensation & Benefits
Competitive supervisory-level base pay
Performance-based incentives tied to team results
Paid training and compliance support
Stable, full-time remote leadership role
Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership
Work Environment
Fully remote position
Structured schedules with defined KPIs
Compliance-first culture with strong QA support
Executive-led organization with modern systems
Why Live Oak Financial
Growing national financial services organization
Strong compliance and operational infrastructure
Clear authority, expectations, and accountability
Long-term stability and leadership growth runway
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.
Apply To This Job