**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become an integral part of creating unforgettable experiences for live event enthusiasts. As a representative of the arenaflex brand, you will be at the forefront of delivering exceptional customer service, ensuring that our fans receive the right seats at the right price. If you're passionate about live events, have a knack for problem-solving, and thrive in a fast-paced environment, this role is perfect for you. **About arenaflex** arenaflex is a leading ticket marketplace that connects fans with their favorite live events. We pride ourselves on creating memorable experiences for our customers from the moment they purchase their tickets until they enter the gates. Our team is dedicated to providing top-notch customer service, and we're looking for like-minded individuals to join our ranks. **The Opportunity** As an Email/Chat/Phone Specialist (Nights and Weekends), you will be responsible for handling customer contacts, answering questions about purchases, orders, inventory, and upcoming events, and utilizing internal and external technology to manage order fulfillment. You will be a key player in representing the arenaflex brand, ensuring that our customers receive the best possible experience. **Key Responsibilities** * Handle customer contacts, promptly and professionally, via phone, email, and live chat * Answer questions about purchases, orders, inventory, and upcoming events * Support customers proactively via phone, email, and live chat * Utilize internal and external technology to manage order fulfillment * Be a team player and contribute to culture and growth * Create memorable experiences with customers who share our love for live events **How Your Role Contributes to the Success of arenaflex** * Provide exceptional customer service, ensuring that our fans receive the right seats at the right price * Help to drive sales and revenue growth through proactive customer support * Contribute to the development of new processes and procedures to improve customer experience * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction * Participate in ongoing training and development to stay up-to-date on industry trends and best practices **Career Growth Opportunities and Learning Benefits** * Complete new hire orientation, gaining the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers * Acclimate to team and company norms, business objectives, and arenaflex values * Gain access to and familiarize yourself with our accounts and internal systems * Shadow teammates and document what you have learned from observing and listening to their emails and calls **Progression Expectations** * 30 days in: + Complete new hire orientation + Learn about ticket marketplaces and customer experience + Acclimate to team and company norms + Gain access to internal systems + Shadow teammates * 90 days in: + Perform core responsibilities comfortably on your own + Maintain, harvest, and aid internal and external relationships + Contribute to approaches, methods, or technologies to support overall business goals + Understand service level expectations, KPIs, and other metrics to watch for * 180 days in: + Apply methods to execute individual tasks that positively impact the team + Play an active role in continued learnings to advance skill sets necessary for team goals + Handle front-line customer escalations and follow-ups + Feel empowered to participate in extracurricular projects that contribute to the success of the organization **What You'll Bring** * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote **Compensation and Benefits** * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid * Competitive compensation and bonus incentives * Equity for all employees * FLEX PTO * Mental health days * Medical, dental, and vision insurance * 401K matching * Monthly credits and discounts for attending live events * Hybrid working model * Variety of additional workplace perks **How to Apply** If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex. Apply for this job