Email & Retention Marketing Specialist
Job Description: • Own the production of retention initiatives by project-managing, building, and scheduling email campaigns and automated flows in the ESP • Maintain monthly content calendars, write error-free on-brand copy, and run thorough QA across logic and assets • Coordinate with design to translate briefs into on-time campaign deliverables • Partner with account/strategy to support Email & SMS services, contribute to revenue-oriented retention plans, and assist with reporting • Create segmentation and workflow structures that keep programs accurate, discoverable, and performance-ready. Requirements: • 2+ years in retention marketing (email/SMS/loyalty) with hands-on execution. • ESP experience (Klaviyo required); comfort with WYSIWYG template editors. • HTML experience preferred (not required). • Shopify experience preferred and familiarity with apps such as Yotpo, Loyalty Lion, JustUno, or Privy. • SMS experience preferred (Klaviyo, Postscript, or Attentive). • Strong content writing skills with the ability to adapt tone and style. • Understanding of email analytics and the ability to derive insights. • Ability to distinguish and deploy campaigns vs. flows/automations effectively. • Ability to create segmented lists aligned to strategy. Benefits: • Competitive salary in USD • Remote-first flexibility. Work from anywhere. • A monthly flexible benefits budget, in addition to your salary. • PTO and paid U.S. holidays