Elite Services Ambassador - LAX
Internal Movement Eligibility:
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Are you energetic, self-motivated, and thrive in a professional environment? As an Elite Services Driver, you will be a part of the Elite Services Program and care for influential guests in Delta One Lounges worldwide.
Elite Services Ambassadors need attention to detail, a desire to create memorable guest experiences, and exceptional customer service skills. The Elite Services Program aims to provide exceptional experiences that last beyond travel. You will support the evolving premium environments (Delta One Check-In, VIP Select, and Delta One Lounges) by fostering a team that promotes collaboration, respect, growth, accountability, and shared success.
Responsibilities include personalized check-in, assistance through airports, and coordination with colleagues to ensure a seamless guest experience for public figures, celebrities, and Delta One business class passengers.
Customer Service Responsibilities:
Your anticipation of guest needs and ability to ensure absolute privacy for all guests will guarantee success in the following responsibilities:
• Warmly welcome guests, creating a positive arrival and/or departure experience while traveling in the airport.
• Promote airport facilities and provide accurate information on facilities, local attractions/events, transportation arrangement and directions as needed around the airport.
• Work collectively with Customer Service Agents in driving traffic to help maintain order and flow for arriving and departing guests in the airport.
• Follow security procedures on the handling of guests and the protection of guest related information.
• Listen to and promptly act to correct guest problems and complaints.
Driver Responsibilities:
• Stay aware of issues relating to driver and general airport operations. Be responsive to instructions and suggestions and be solutions based to resolve problems. Adhere to arrangements made and instruction relating to special guest needs, VIP Select and special requests etc.
• Load and unload guest luggage and other belongings, escort guests to and from gate and/or connection or baggage areas.
• Assist to ensure the timely delivery of guest luggage, packages, gifts, messages, etc.
• Transport guests to and from designated and approved locations using official Porsche vehicles, operate the vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation while maintaining logs through approved tracking mechanisms.
• Comprehend and abide by all traffic regulations while transporting guests to and from the airport terminal or other designated site.
• Maintain an alert and attentive demeanor.
• Take vehicles for periodic servicing and fueling as required.
• Properly maintain and clean Porsche vehicles.
• Complete a pre-driving checklist for vehicles daily insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, fuels at proper levels.
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact [email protected].
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Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Are you energetic, self-motivated, and thrive in a professional environment? As an Elite Services Driver, you will be a part of the Elite Services Program and care for influential guests in Delta One Lounges worldwide.
Elite Services Ambassadors need attention to detail, a desire to create memorable guest experiences, and exceptional customer service skills. The Elite Services Program aims to provide exceptional experiences that last beyond travel. You will support the evolving premium environments (Delta One Check-In, VIP Select, and Delta One Lounges) by fostering a team that promotes collaboration, respect, growth, accountability, and shared success.
Responsibilities include personalized check-in, assistance through airports, and coordination with colleagues to ensure a seamless guest experience for public figures, celebrities, and Delta One business class passengers.
Customer Service Responsibilities:
Your anticipation of guest needs and ability to ensure absolute privacy for all guests will guarantee success in the following responsibilities:
• Warmly welcome guests, creating a positive arrival and/or departure experience while traveling in the airport.
• Promote airport facilities and provide accurate information on facilities, local attractions/events, transportation arrangement and directions as needed around the airport.
• Work collectively with Customer Service Agents in driving traffic to help maintain order and flow for arriving and departing guests in the airport.
• Follow security procedures on the handling of guests and the protection of guest related information.
• Listen to and promptly act to correct guest problems and complaints.
Driver Responsibilities:
• Stay aware of issues relating to driver and general airport operations. Be responsive to instructions and suggestions and be solutions based to resolve problems. Adhere to arrangements made and instruction relating to special guest needs, VIP Select and special requests etc.
• Load and unload guest luggage and other belongings, escort guests to and from gate and/or connection or baggage areas.
• Assist to ensure the timely delivery of guest luggage, packages, gifts, messages, etc.
• Transport guests to and from designated and approved locations using official Porsche vehicles, operate the vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation while maintaining logs through approved tracking mechanisms.
• Comprehend and abide by all traffic regulations while transporting guests to and from the airport terminal or other designated site.
• Maintain an alert and attentive demeanor.
• Take vehicles for periodic servicing and fueling as required.
• Properly maintain and clean Porsche vehicles.
• Complete a pre-driving checklist for vehicles daily insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, fuels at proper levels.
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact [email protected].
Apply tot his job
Apply To this Job