Edge Technology Group – NY Client Remote Services Support Engineer – New York City, NY

Job title: NY Client Remote Services Support Engineer Company: Edge Technology Group Job description: Job description Client Remote Support Engineer Staffing for our Service Desk is ongoing. Successful candidates are provided long-term career growth through senior engineering functions with-in our rapidly growing firm. Edge Technology Group, a THRIVE Company – Midtown Manhattan or Greenwich, CT Work with best in class and serve the world's finest hedge funds Learn and apply top technology to some of the world’s most demanding and technology-centric organizations. Essential Functions include The Client Remote Support Engineer position requires high levels of professionalism, strong problem solving skills, and the ability to quickly learn new technologies and their utilization in state of the art trading environments. Beyond this, successful candidates must: Act as visible and critical front-line interface to our full range of (largely) hedge fund clients. Communicate and provide direct support to all levels of IT management and staff, as well as non-IT business professionals- including Portfolio Managers, Traders and analysts. Must utilize strong technical skills and business judgment to provide effective technical support and as required escalation. Provide remote troubleshooting support to resolve day-to-day technical issues and implement monitoring and patching. Work closely with engineers across all teams; Desktop Support, Systems and Network Engineering, Must provide meticulous attention to detail and follow through to ensure all tickets/problems are effectively resolved. Installing, activating software (Microsoft, Bloomberg, Reuters, Redi, Quickbooks) Support mobile devices (iPhones, iPads, Blackberry etc.), often to high level business professionals travelling remotely. Support user requests relating to Active Directory, Microsoft Exchange, Microsoft 7 and 10, MS 0365, networking and applications support. Build, Deploy, Repair, Maintain hardware (including Desktops, Laptops, printers, mobile devices, peripherals) Monitoring systems (PRTG, Sitescope). Support ongoing NOC function as part of overall systems monitoring and support. Determine false-positives from live issues and escalate as appropriate. Troubleshoot network issues, trace route/pings. The Remote Services Engineer works in-house in a technology rich, team-based, learning environment. On-call rotation/night shift on periodic basis. Desired Skills & Experience 2 plus years’ experience in providing IT Support within a server based business environment where high levels of service and technical expertise were required. Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT Strong communication and customer service skills across all levels of an organization Ability to work independently, and demonstrated self-direction/self-starter Ability to learn quickly in a fast-paced environment Strong knowledge of Windows 10, Windows 7, Active Directory and Exchange essential. Good understanding and experience working with VMware, related working knowledge of SANs. Working knowledge of InTune, Conditional Access, Office365, Exchange Online Working knowledge of TCP/IP protocol stack Working knowledge of routers, firewalls, switches. Cisco troubleshooting in particular. Working knowledge of applications, especially advance Outlook helpful- as is PowerPoint, Excel, Word Working knowledge of Mobile Device Management tools Expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support BS or equivalent in CS, MIS or Engineering desirable but not required. Experience with Microsoft Azure or AWS is a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds. In addition, the employee may be required to sit at a desktop monitor for long hours and take phone calls. About Edge Technology Group, a THRIVE Company Edge Technology Group, a THRIVE Company is a sector-focused consultancy, exclusively representing alternative investment managers globally. Edge offers fully managed IT services and complete cloud solutions. The company delivers immediate, flexible and proprietary solutions that satisfy the needs of Hedge Funds, Private Equity Firms, Family Offices and Asset Managers worldwide. Edge has 7 locations across Asia, Europe and the US, including Singapore, Hong Kong, Sydney, London, New York, San Francisco, and our corporate office in Greenwich, CT. Company Benefits All our positions are competitively compensated, full time, salaried and bonus eligible with full Medical benefits that are 100% company paid. We also offer a 401k contribution, along with a host of other corporate benefits. Growth Edge Technology Group, a THRIVE Company is growing rapidly and successfully attracts and retains leading industry talent. We do this by offering dynamic IT professionals exposure to a broad range of leading technologies and the opportunity to learn rapidly and contribute directly to the business. Powered by JazzHR Expected salary: Location: New York City, NY Apply for the job now! Apply tot his job