Ecommerce Customer Service Specialist (D2C) - Nigeria
About the Role
We’re seeking a proactive and experienced Customer Experience Specialist to join our fast-paced D2C ecommerce team. In this role, you’ll serve as the first point of contact for customers—delivering fast, friendly, and effective support across channels. You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience.
Core Tasks:
Monitor inbox to assist customers, answer questions, and escalate issues when needed
Troubleshoot issues with account support
Handle customer inquiries with a Apply To This Job
We’re seeking a proactive and experienced Customer Experience Specialist to join our fast-paced D2C ecommerce team. In this role, you’ll serve as the first point of contact for customers—delivering fast, friendly, and effective support across channels. You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience.
Core Tasks:
Monitor inbox to assist customers, answer questions, and escalate issues when needed
Troubleshoot issues with account support
Handle customer inquiries with a Apply To This Job