EB Tech Customer Success Specialist (Employee Navigator)
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an EB Tech Customer Success Specialist (Employee Navigator) to join our growing team!
The Employee Benefits Technology Specialist is a key member of the National Employee Benefits Technology (EBTech) Department. This team deploys and supports benefits administration technology, Employee Navigator, to assist our customers and their employees with automated benefits enrollment, healthcare reform compliance, and other technologyâdriven solutions.
The Specialist works directly with client contacts and internal partners to ensure platforms are accurate, compliant, and optimized throughout the plan year. This role is highly detailâoriented, deadlineâdriven, and clientâfacing.
How You Will Contribute
Serve as a subjectâmatter resource for Employee Navigator in client meetings and internal collaboration.
Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues.
Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices.
Support moderateâcomplexity (or greater) clients and enhancement projects.
Provide daily direct support to assigned clients and indirect support through teammate development.
Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality.
Support open enrollment preparation, testing, validation, and postâopen enrollment issue resolution.
Promote teamwork, collaboration, knowledge sharing, and a positive, clientâfocused approach.
Maintain accuracy, quality, and timeliness while managing multiple client priorities.
Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.
Skills & Experience to Be Successful
Associateâs or Bachelorâs degree or equivalent work experience
2â5 years of benefits technology or software implementation experience
Handsâon experience with Employee Navigator required
Experience supporting benefits enrollment, eligibility, and platform configuration
Ability to quickly learn and apply new systems and concepts
Proficient with Microsoft Office Suite
Strong experience working with databaseâdriven, webâbased platforms
Professional, confident communication style with strong customerâservice skills
Exceptional attention to detail and strict deadline management
High level of discretion and confidentiality
Ability to travel occasionally if requested (less than 5%)
Experience in insurance, employee benefits, HR, or financial services environments preferred
Pay Range
$26.44 - $31.25 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, âThe Power to Be Yourselfâ.
Apply To This Job
Brown & Brown is seeking an EB Tech Customer Success Specialist (Employee Navigator) to join our growing team!
The Employee Benefits Technology Specialist is a key member of the National Employee Benefits Technology (EBTech) Department. This team deploys and supports benefits administration technology, Employee Navigator, to assist our customers and their employees with automated benefits enrollment, healthcare reform compliance, and other technologyâdriven solutions.
The Specialist works directly with client contacts and internal partners to ensure platforms are accurate, compliant, and optimized throughout the plan year. This role is highly detailâoriented, deadlineâdriven, and clientâfacing.
How You Will Contribute
Serve as a subjectâmatter resource for Employee Navigator in client meetings and internal collaboration.
Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues.
Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices.
Support moderateâcomplexity (or greater) clients and enhancement projects.
Provide daily direct support to assigned clients and indirect support through teammate development.
Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality.
Support open enrollment preparation, testing, validation, and postâopen enrollment issue resolution.
Promote teamwork, collaboration, knowledge sharing, and a positive, clientâfocused approach.
Maintain accuracy, quality, and timeliness while managing multiple client priorities.
Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.
Skills & Experience to Be Successful
Associateâs or Bachelorâs degree or equivalent work experience
2â5 years of benefits technology or software implementation experience
Handsâon experience with Employee Navigator required
Experience supporting benefits enrollment, eligibility, and platform configuration
Ability to quickly learn and apply new systems and concepts
Proficient with Microsoft Office Suite
Strong experience working with databaseâdriven, webâbased platforms
Professional, confident communication style with strong customerâservice skills
Exceptional attention to detail and strict deadline management
High level of discretion and confidentiality
Ability to travel occasionally if requested (less than 5%)
Experience in insurance, employee benefits, HR, or financial services environments preferred
Pay Range
$26.44 - $31.25 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, âThe Power to Be Yourselfâ.
Apply To This Job