E-Filing Lead

About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews, and serve as a point of contact between staff and higher management. Leads may also participate in hiring process for their team and recommend disciplinary actions when necessary. Key Responsibilities: Train and provide guidance to new hires and team members on e-filing procedures Resolve issues with filings (can involve calling and emailing courts, e-filing portals, account managers, other individuals within the company) Track daily team metrics in a spreadsheet and maintain spreadsheet functionality Create and maintain documents describing standard e-filing procedures Assist efiling managers with assigning work, setting daily team goals, calculating KPIs, and lead daily team huddle. Qualifications: 6 months relevant experience in e-filing a plus High school diploma or GED required E-Filing experience working with multiple states preferred Detail-oriented and a quick learner Experience and basic proficiency with Microsoft Office; Intermediate Excel skills preferred Basic coding and computer programing skills a plus Typing speed of at least 70 wpm We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Salary Range : $43,000 - $53,000 per year, depending on various factors which include, but are not limited to location, education, skills, experience and performance.