E-commerce Operations Manager for Amazon & Shopify
We are seeking an experienced E-commerce Operations Manager to oversee our Amazon and Shopify stores. The ideal candidate will be responsible for managing day-to-day operations, optimizing product listings, analyzing sales data, and implementing marketing strategies to drive growth. You should have a strong understanding of e-commerce platforms, inventory management, and customer service. If you're passionate about e-commerce and have a proven track record of increasing sales, we want to hear from you! Responsibilities Amazon (Primary) • Manage Amazon Seller Central (FBA & FBM) • Monitor account health, performance notifications, and policy compliance • Handle listings, variations, images, and suppressed ASINs • Track inventory levels and plan FBA replenishments • Manage returns, refunds, and FBA reimbursement cases • Coordinate with ads manager or report on ad performance • Monitor Buy Box, pricing, and competitor activity Shopify • Process and monitor daily orders • Ensure inventory sync accuracy • Coordinate fulfillment with 3PL / suppliers • Handle customer service emails and issues • Manage refunds, chargebacks, and disputes Operations & Reporting • Daily order and inventory checks • Weekly performance reporting (sales, inventory, issues) • Monthly P&L and SKU performance summaries • Identify risks (stockouts, account warnings, fulfillment issues) • Recommend operational improvements Apply tot his job