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Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The Care Team Representative role involves providing excellent service to callers regarding claims across multiple lines of business, ensuring a smooth claims process and addressing customer inquiries effectively.ResponsibilitiesActs as primary liaison with callers from multiple client accounts within a shared services environmentFollows specifications in assisting with questions and solving problems related to the claims application and servicing processesPerforms claim intake and full-service customer support within regulatory requirements, company, and client expectations at all timesEducates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim statusEducates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional mannerEnters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate systemDirects customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as neededAttendance during scheduled work hours is requiredPerforms other duties as assignedSkillsHigh school diploma or GED requiredOne (1) year customer service experience or equivalent combination of education and experience requiredExcellent verbal and written communication skillsPC literate, including Microsoft Office products, Windows environmentMust meet minimum typing requirementsStrong organizational skillsGood interpersonal skillsAbility to multi task in fast paced environmentAbility to support multiple clients across communication channels and utilize multiple systems simultaneouslyAbility to work in a team environment and/or independentlyAbility to meet or exceed Performance CompetenciesAbility to meet all attendance expectationsCredit security clearance, confirmed via a background credit check, is required for this positionInbound call center experience preferredBenefitsMedicalDentalVision401k and matchingPTODisability and life insuranceEmployee assistanceFlexible spending or health savings accountOther additional voluntary benefitsCompany OverviewSedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. It was founded in 1969, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.sedgwick.com.Company H1B SponsorshipSedgwick has a track record of offering H1B sponsorships, with 11 in 2025, 10 in 2024, 4 in 2023, 9 in 2022, 14 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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