Drive Thru Ambassador - Portage - FT

Job Objective: To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment . This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Essential Job Functions: Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience. Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale. Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries. Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance. Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management. Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow. Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment. Other duties as assigned by supervisor.