Donor Services Specialist

We are seeking a dedicated and detail-oriented Donor Services Representative to join our team. This person will serve as the primary point of contact for our donors — ensuring they receive timely and accurate support. The ideal candidate is someone who takes pride in excellent customer service, communicates clearly, and thrives in a faith-driven mission. Responsibilities • Respond to incoming phone calls, voicemails, and emails from donors with professionalism. • Assist donors with inquiries about donations, acknowledgments, receipts, and giving options. • Coordinate with internal teams to resolve donor issues or special requests. • Maintain up-to-date knowledge of the organization’s programs, campaigns, and giving opportunities. • Ensure a high level of data accuracy and confidentiality in all donor records. • Support donor stewardship efforts by providing excellent service and follow-up. Qualifications • 2+ years of experience in customer service, call center, nonprofit development, or related field. • Exceptional written and verbal communication skills. • Comfortable handling phone and email communications in a friendly, professional manner. • Strong attention to detail, accuracy, and follow-through. • Experience with donor databases (e.g., Phoneburner, Zoho, etc) is a plus. • Passion for supporting a mission-driven organization and serving donors with gratitude. Company DescriptionSound of Freedom Foundation is a nonprofit and global initiative based upon the 2023 Sound of Freedom movie fighting against human trafficking and the sale of God's children. Apply tot his job