Documentation Coordinator – FACTS Grant & Aid Specialty Team

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Documentation Coordinator supports the FACTS Grant & Aid Specialty team by managing applicant documentation, maintaining accurate records, preparing reports, maintaining and updating process documentation, and performing key administrative tasks. This role requires strong proficiency in Microsoft Office tools and a working knowledge of AI tools to streamline documentation processes, support operational efficiency, and ensure compliance with internal standards. JOB RESPONSIBILITIES: • Review and validate documentation submitted with Grant & Aid applications to ensure accuracy and compliance with client eligibility requirements. • Accurately enter and update information within the Enterprise system. • Maintain organized digital files, including document review guides, internal procedures, and client-specific requirements. • Identify and flag inconsistencies or incomplete documentation during review processes. • Collaborate with internal teams including Financial Services, Data Entry, and Payer and Applicant Services (PAS) to obtain or clarify required documentation. • Assist in developing and refining document handling workflows using AI-powered tools and platforms to improve efficiency. • Generate and distribute regular reports using Microsoft Excel. • Ensure that all documentation processes comply with company standards, privacy policies, and data protection regulations. • Monitor and prioritize large volumes of incoming documentation based on client deadlines. • Provide training and support to team members on documentation procedures, tools, and quality standards. • *Pay Range for this role is -$32,000-$35,000 EXPERIENCE: • Minimum 2 years of experience in an administrative, documentation, or data processing role. • Experience with data entry and document review is preferred. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: • Proficiency in Microsoft Office Suite, especially Word, Excel, PowerPoint, Co-Pilot, and Outlook. • Familiarity with AI tools or platforms for document processing, automation, or data analysis. • Strong attention to detail and commitment to data accuracy. • Excellent organizational skills with the ability to manage multiple priorities in a deadline-driven environment. • Clear and professional written communication skills. • Ability to adapt to changing processes and evolving technology. • Self-starter with strong problem-solving skills and the ability to work both independently and collaboratively. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected]. Nelnet is a Drug Free and Tobacco Free Workplace. Apply tot his job