Document Production Associate (2nd Shift with weekends)

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. The Document Production Associate position is responsible for providing word processing and document production services for clients, ensuring quality and timely delivery of documents while utilizing appropriate software and equipment.ResponsibilitiesUtilize appropriate logs and/or tracking software for all document production workThoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecyclePerform work in document production, proofreading, intake and workflow coordination functions, as neededUse established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfactionDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsCommunicate with team members, lead, supervisor or client on job or deadline concernsMeet contracted deadlines for service delivery to our clientsTroubleshoot basic software or hardware problemsHelp to foster a proactive environment of continuous service enhancement and relationship building with the clientPerform quality assurance on work, as requestedAdhere to Williams Lea Tag policies, in addition to client policiesUse equipment and supplies in a cost efficient mannerSkillsHigh school diploma or equivalentMinimum (1) year document production experience preferably in a legal, banking or large corporate environmentSkilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsFamiliar with other software programs for editing and/or creating documentsStrong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or confidential documents and informationAble to exercise good judgment to make decisions that conform to business needs and policyGood problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast paced environmentAbility to communicate professionally both verbally and in writingMust be self-motivated with a positive attitudeProven customer service skills are required in order to create, maintain and enhance customer relationshipsBenefitsMedicalDentalVision coveragePaid time offDisability insurance401(k) with company matchLife insuranceOther voluntary supplemental insurance coveragesParental leaveAdoption assistanceTuition assistanceEmployer/partner discountsCompany OverviewRRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, US, with a workforce of 10001+ employees. Its website is http://www.rrd.com.



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