Distribution Services Coordinator (12 Month Contract)

Empire Life is looking to hire a Distribution Services Coordinator to join their Retail Operations team. The role involves providing support to distribution partners by ensuring accurate records and facilitating communication to resolve inquiries. Responsibilities Acting as a key point of contact with distribution partners Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information Investigate and analyze simple to complex cases and escalates if required Skills Completion of post-secondary education or equivalent experience Work experience in the financial services industry or the insurance industry Proficiency in Microsoft Office, email, internet and database applications Ability to prioritize and balance multiple tasks Well-developed analytical and problem solving skills Attention to detail/accuracy Well developed communication skills Well developed customer relations skills Ability to work independently and as a team member If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada Knowledge of distribution channels would be an asset Bilingualism would be an asset Benefits Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program Company Overview L’Empire, Compagnie d’Assurance-Vie (Empire Vie) est une société fièrement canadienne en activité depuis 1923. It was founded in 1923, and is headquartered in Kingston, Ontario, CA, with a workforce of 1001-5000 employees. Its website is