Disputes Analyst

Current is a leading consumer fintech platform transforming financial access for everyday Americans. They are seeking a Disputes Analyst to join their Risk Operations team, responsible for investigating cardholder disputes, coordinating recovery opportunities with merchants, and resolving claims in accordance with Federal Regulations and network rules. Responsibilities Process daily dispute-related tasks from operational queues with accuracy and timeliness Review claims in accordance with Regulation E, network rules, and internal SLAs Manage dispute-related customer communication, primarily via email, with clear and professional explanations Initiate appropriate actions to resolve disputes while mitigating financial risk to Current Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives Skills 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience Working knowledge of Regulation E and card network dispute rules Experience communicating with customers via phone and email in a professional, empathetic manner Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary Strong written and verbal communication skills Organized, detail-oriented, and able to maintain accurate records and documentation Proficient with Microsoft Office and comfortable learning new internal systems High level of accountability, professionalism, and willingness to learn Collaborative, supportive of peers, and proactive about asking questions or seeking clarity Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction BONUS- Fintech experience Benefits Competitive salary Meaningful equity in the form of stock options 401(k) plan Discretionary performance bonus program Biannual performance reviews Medical, Dental and Vision premiums covered at 100% for you and your dependents Flexible time off and paid holidays Generous parental leave policy Commuter benefits Fitness benefits Healthcare and Dependent care FSA benefit Employee Assistance Programs focused on mental health Healthcare advocacy program for all employees Access to mental health apps Team building activities Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches Company Overview Current is a leading consumer fintech banking platform transforming financial access for everyday Americans. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is