Dispute Analyst (6085)
About the position
itD is seeking a Dispute Analyst to drive timely and accurate resolution of financial disputes within the order-to-cash process, supporting operational efficiency and minimizing cash flow impact. This role plays a key part in ensuring billing accuracy, resolving discrepancies, and strengthening cross-functional collaboration across finance and operations teams. The ideal candidate will bring deep experience in dispute resolution and accounts receivable operations, with a proven track record of reducing aged receivables and improving resolution turnaround times.
Location: Hybrid – RTP, North Carolina
We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
• Manage global disputes related to sales tax, true-ups, and withholding tax to ensure timely and accurate resolution.
• Review and investigate incoming disputes from email and other channels, analyzing invoices, tax documents, contracts, and correspondence to determine root cause and validity.
• Analyze dispute cases to determine whether claims are valid or invalid and recommend appropriate financial actions.
• Submit credit and adjustment requests in required systems to generate credits, debits, or write-offs.
• Collaborate cross-functionally with collections, sales, tax, legal, finance, and external stakeholders to drive effective resolution.
• Communicate dispute outcomes, status updates, and requests for additional information to internal teams and customers via phone and email.
• Ensure timely closure of disputes to minimize impact on cash flow and maintain accurate financial reporting.
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.
Requirements
• 2–3+ years of related experience in dispute resolution, accounts receivable, or order-to-cash operations.
• Proven ability to collaborate and influence stakeholders across organizations to resolve cross-functional financial issues.
• Strong analytical skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel and Word.
Nice-to-haves
• Experience working with ERP systems such as Oracle or similar platforms.
• Familiarity with collections or dispute management systems (e.g., ICMS, HighRadius, or comparable tools).
Benefits
• comprehensive medical benefits
• a 401(k) plan
• paid holidays
• medical, dental, vision, life insurance
• paid holidays
• 401K + matching
• networking & career learning and development programs
Apply tot his job
Apply To this Job
itD is seeking a Dispute Analyst to drive timely and accurate resolution of financial disputes within the order-to-cash process, supporting operational efficiency and minimizing cash flow impact. This role plays a key part in ensuring billing accuracy, resolving discrepancies, and strengthening cross-functional collaboration across finance and operations teams. The ideal candidate will bring deep experience in dispute resolution and accounts receivable operations, with a proven track record of reducing aged receivables and improving resolution turnaround times.
Location: Hybrid – RTP, North Carolina
We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
• Manage global disputes related to sales tax, true-ups, and withholding tax to ensure timely and accurate resolution.
• Review and investigate incoming disputes from email and other channels, analyzing invoices, tax documents, contracts, and correspondence to determine root cause and validity.
• Analyze dispute cases to determine whether claims are valid or invalid and recommend appropriate financial actions.
• Submit credit and adjustment requests in required systems to generate credits, debits, or write-offs.
• Collaborate cross-functionally with collections, sales, tax, legal, finance, and external stakeholders to drive effective resolution.
• Communicate dispute outcomes, status updates, and requests for additional information to internal teams and customers via phone and email.
• Ensure timely closure of disputes to minimize impact on cash flow and maintain accurate financial reporting.
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.
Requirements
• 2–3+ years of related experience in dispute resolution, accounts receivable, or order-to-cash operations.
• Proven ability to collaborate and influence stakeholders across organizations to resolve cross-functional financial issues.
• Strong analytical skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel and Word.
Nice-to-haves
• Experience working with ERP systems such as Oracle or similar platforms.
• Familiarity with collections or dispute management systems (e.g., ICMS, HighRadius, or comparable tools).
Benefits
• comprehensive medical benefits
• a 401(k) plan
• paid holidays
• medical, dental, vision, life insurance
• paid holidays
• 401K + matching
• networking & career learning and development programs
Apply tot his job
Apply To this Job