Dispatcher

PV Heating, Cooling & Plumbing is a dynamic company in the heating, cooling, and plumbing industry, seeking a highly organized and customer-focused Dispatch Coordinator. This role is essential for ensuring efficient routing of field technicians and providing support to customers throughout service operations. Responsibilities Dispatch technicians based on location, skills, and availability for efficient scheduling Reschedule as needed and provide real-time ETAs Handle calls and emails with professionalism and empathy Manage daily emails and admin tasks promptly Arrange part deliveries and manage purchase orders Create and close out work orders with accurate documentation Assist with calls during peak times Coordinate with our CSR team to plan daily call volumes Skills Must be comfortable working with scheduling/dispatch software and CRM systems Must be able to keep up and thrive in a fast-paced office environment Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred) Strong organizational and multitasking abilities Excellent written and verbal communication skills High attention to detail and problem-solving mindset Proficient with computers and the following programs: Service Titan, Microsoft Office, and general office technology Ability to remain calm and efficient in high-pressure situations Strong customer service and interpersonal skills Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred) Benefits 401(k) 401(k) matching Company parties Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Company Cell or iPad Provided Paid Time Off Paid Holidays 401(k) Retirement Plan with Company Match Life Insurance Employee Discount Health Savings Account Quarterly Team Events and Outings Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year. Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns. Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities. Company Overview At PV Heating, Cooling & Plumbing we believe you deserve Heating, Cooling and Plumbing equipment that works properly and doesn’t disrupt your life. It was founded in 2007, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is