Disability Claims Administrator

Canada Life is seeking a detail-oriented and customer-focused Disability Claims Administrator to join their Vancouver office. This hybrid role involves managing the financial aspects of disability claims, including benefit calculations and payments, while supporting Case Managers and handling inquiries from clients and medical professionals.ResponsibilitiesFor new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up and can include assessment of quick pay claimsCalculate and issue short term and long-term disability benefit paymentsPerform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisionsPerform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustmentsExplain benefit calculations and payments, including tax issues to customers over the phone or in writingFollow-up CPPFor maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as requiredOther administrative and financial duties in support of claims teams as requiredHandling data verification and exception reports to resolve system discrepanciesSkillsPost-secondary education with a strong financial background or equivalent related experienceExcellent mathematical and analytical skillsDemonstrated organizational and time management skillsExcellent oral and written communication skillsTeam player with demonstrated customer service skillsProficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related softwareCritical thinking and problem-solving abilitiesAbility to remain flexible, work as part of a team as well as independentlyReliability Status Security Clearance – this can only be completed with candidates who receive an offer of employmentBenefitsCareer Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.Financial Security: Company-matching pension plan, share ownership program and additional investment options.Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.Company OverviewCanada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.



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