Director, Technology Operations (1130598)
Location: Sarasota, FL, USA
Salary: $65.00 USD Hourly - $70.00 USD Hourly
Description: Our client is currently seeking a Director, Technology Operations
Responsibilities
• Partner with specialist teams to define and execute the company’s technology, security, and AI strategy, including roadmap development and continuous improvement initiatives.
• Oversee all technology operations, including Service Desk/Helpdesk, Systems Operations, Infrastructure and Network Operations, and End‑User Computing and Device Management.
• Lead incident, problem, and change management processes to ensure rapid issue resolution and minimal business disruption.
• Provide hands-on leadership for complex technical issues, system troubleshooting, and architecture decisions while mentoring and developing team members.
• Coordinate the delivery of technology projects—including hardware, software, AI/ML solutions, and managed services—in collaboration with specialist teams.
• Collaborate with specialist teams to evaluate, integrate, and govern AI, machine learning, and automation technologies, ensuring ethical, secure, and compliant usage across the organization.
• Lead cross-functional security initiatives, including vulnerability management, security awareness, and risk mitigation efforts.
• Own and manage compliance activities, including leadership of the annual SOC 2 audit.
• Develop and maintain business continuity plans, disaster recovery strategies, and IT asset and software license management programs.
• Participate in vendor selection, contract negotiation, and ongoing management of outsourced services, platforms, and applications.
• Define, monitor, and report on SLAs and KPIs, providing regular executive-level updates on operational performance and service quality.
• Manage the technology operations budget, including cost optimization, capacity planning, and risk management.
• Ensure comprehensive documentation of all technology processes, procedures, policies, and approved AI use cases.
• Lead the recruitment, development, and retention of technology operations staff in alignment with company policies and culture.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: [email protected]
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Apply tot his job
Apply To this Job
Salary: $65.00 USD Hourly - $70.00 USD Hourly
Description: Our client is currently seeking a Director, Technology Operations
Responsibilities
• Partner with specialist teams to define and execute the company’s technology, security, and AI strategy, including roadmap development and continuous improvement initiatives.
• Oversee all technology operations, including Service Desk/Helpdesk, Systems Operations, Infrastructure and Network Operations, and End‑User Computing and Device Management.
• Lead incident, problem, and change management processes to ensure rapid issue resolution and minimal business disruption.
• Provide hands-on leadership for complex technical issues, system troubleshooting, and architecture decisions while mentoring and developing team members.
• Coordinate the delivery of technology projects—including hardware, software, AI/ML solutions, and managed services—in collaboration with specialist teams.
• Collaborate with specialist teams to evaluate, integrate, and govern AI, machine learning, and automation technologies, ensuring ethical, secure, and compliant usage across the organization.
• Lead cross-functional security initiatives, including vulnerability management, security awareness, and risk mitigation efforts.
• Own and manage compliance activities, including leadership of the annual SOC 2 audit.
• Develop and maintain business continuity plans, disaster recovery strategies, and IT asset and software license management programs.
• Participate in vendor selection, contract negotiation, and ongoing management of outsourced services, platforms, and applications.
• Define, monitor, and report on SLAs and KPIs, providing regular executive-level updates on operational performance and service quality.
• Manage the technology operations budget, including cost optimization, capacity planning, and risk management.
• Ensure comprehensive documentation of all technology processes, procedures, policies, and approved AI use cases.
• Lead the recruitment, development, and retention of technology operations staff in alignment with company policies and culture.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: [email protected]
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Apply tot his job
Apply To this Job