Director, Strategic Operations

JOB TITLE: Director, Strategic Operations EMPLOYER: AssistRx DEPARTMENT: Operations REPORTS TO: COO LOCATION: Remote EFFECTIVE DATE: 7/28/2025 SUMMARY : AssistRx is enhancing its Strategic Operations team by adding a Director, Strategic Operations. This professional will work closely with senior leadership to execute key initiatives that drive company strategy, operational efficiency, and business growth across the organization. The Director will oversee cross-functional projects, conduct in-depth analyses, and optimize processes to maximize the effectiveness of our pharmaceutical manufacturer partnerships. This role is suitable for a results-driven and analytical professional with a rich background in consulting, corporate strategy, or healthcare services. The Director will contribute to shaping AssistRx’s strategic priorities and fostering strong relationships across business units, while supporting continuous improvement initiatives. DUTIES AND RESPONSIBILITIES: Lead and manage the execution of cross-functional strategic initiatives related to growth, operational efficiency, and partnership performance. Analyze operational, clinical, and financial data to derive insights and drive actionable outcomes aligned with company goals. Develop business cases, financial forecasts, and performance reports to inform leadership decision-making. Collaborate with internal stakeholders and external partners to align on objectives and ensure successful project execution. Drive high-priority initiatives identified by the Executive Leadership Team and support the overarching strategic direction of the organization. Prepare presentations and recommendations for reviews by the Executive Leadership Team. Identify process inefficiencies, propose scalable solutions, and promote the adoption of business improvement strategies. Monitor the progress of initiatives, report on key milestones, and proactively address challenges that arise. Contribute to the identification and development of new business opportunities to optimize AssistRx's operational platform. Support departmental process documentation and continuous improvement efforts. Perform other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: May supervise junior analysts or project managers, depending on organizational structure. May lead cross-functional teams in a matrixed environment. QUALIFICATIONS: 5–7 years of experience in strategy consulting, corporate strategy, or operations within the healthcare or pharmaceutical services sectors. Proven track record of managing complex projects, driving results, and delivering under tight deadlines. Strong analytical and problem-solving skills, with expertise in data modeling, business case development, and performance reporting. Proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools is preferred. Exceptional written and verbal communication skills, with the ability to present findings clearly to diverse stakeholders. Entrepreneurial mindset with a hands-on approach to addressing challenges. Successful at managing multiple priorities and collaborating with technical and non-technical teams. Experience in Pharma services or healthcare is strongly preferred. COMPETENCIES Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand. Occasionally required to walk. Continually required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate. Work is performed in a traditional commercial office setting with standard office lighting and white noise. Travel up to 25% Additional remarks regarding work environment: This job operates in a professional office environment. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACKNOWLEDGEMENT I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.