Director, Sales Onboarding, Training and Coaching (Remote Eligible)
You will develop and implement company-wide New Hires Sales Onboarding programs that provide an exciting, positive and seamless employee experience for new-hires and managers. As leader, you will oversee a Training team to ensure maximum effectiveness of the Sales team. You will establish procedures and guidelines for assessing the quality of training and make high-level changes if standards are not met or skill or knowledge gaps are identified. You will apply a forward-thinking, employee-centric approach to make employee onboarding, training and coaching programs a competitive differentiator.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Senior Director of Worldwide Field Enablement located in our Bellevue, WA office.
You Will:
• Directly align with Regional Business Partners and consult with Sellers and Sales managers to provide onboarding and training on job-related challenges
• Lead the team responsible for Onboarding Programs for both sales new hires and managers
• Lead a team of global Trainers and Coaches ensuring ongoing learning and development from onboarding to ongoing learnings are established and implemented in the field
• Partner with other teams to accomplish employee onboarding and ongoing training projects
• Use data to guide better decision making and develop key metrics to review effectiveness of onboarding investments and ongoing training programs
• Create internal employee research surveys, focus groups, to better understand and assess pain points and gap areas
• Align process and solutions with cross functional teams and ensure global consistency while maintaining local flexibility as needed
• Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
• Identify individual and team training needs working with sellers and sales managers - build plans to fill gaps identified
• Hold both Trainer and Coaches and Onboarding managers accountable for delivering and measuring outcomes of onboarding and ongoing training programs
• Use multiple modalities to lead onboarding and training & coaching programs, in all roles across the company, (in a 1:1 or 1:Many environments). These include Live Training, eLearning, Virtual Training, Google+, Podcasts, Documentation, Best Practices, Case Studies, Success Stories, Role-Playing, Scenarios and Certifications.
You Have:
• 8+ years of Onboarding, Sales Coach, Sales Training or similar role experience
• 3+ years of global people management experience
• Time and program management, teamwork, execution skills
• Experience presenting to leaders and teams
• Experience working with senior leaders
• Strategic thinker with global mindset
• Experience designing and implementing new programs
• Experience leading large teams
• Bachelor's degree
Perks & Benefits:
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!
Apply Now
Apply Now
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Senior Director of Worldwide Field Enablement located in our Bellevue, WA office.
You Will:
• Directly align with Regional Business Partners and consult with Sellers and Sales managers to provide onboarding and training on job-related challenges
• Lead the team responsible for Onboarding Programs for both sales new hires and managers
• Lead a team of global Trainers and Coaches ensuring ongoing learning and development from onboarding to ongoing learnings are established and implemented in the field
• Partner with other teams to accomplish employee onboarding and ongoing training projects
• Use data to guide better decision making and develop key metrics to review effectiveness of onboarding investments and ongoing training programs
• Create internal employee research surveys, focus groups, to better understand and assess pain points and gap areas
• Align process and solutions with cross functional teams and ensure global consistency while maintaining local flexibility as needed
• Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
• Identify individual and team training needs working with sellers and sales managers - build plans to fill gaps identified
• Hold both Trainer and Coaches and Onboarding managers accountable for delivering and measuring outcomes of onboarding and ongoing training programs
• Use multiple modalities to lead onboarding and training & coaching programs, in all roles across the company, (in a 1:1 or 1:Many environments). These include Live Training, eLearning, Virtual Training, Google+, Podcasts, Documentation, Best Practices, Case Studies, Success Stories, Role-Playing, Scenarios and Certifications.
You Have:
• 8+ years of Onboarding, Sales Coach, Sales Training or similar role experience
• 3+ years of global people management experience
• Time and program management, teamwork, execution skills
• Experience presenting to leaders and teams
• Experience working with senior leaders
• Strategic thinker with global mindset
• Experience designing and implementing new programs
• Experience leading large teams
• Bachelor's degree
Perks & Benefits:
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!
Apply Now
Apply Now