Director, Sales, CX Americas
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior‑level deal leadership, forecasting discipline, and strategic guidance.
How will you make an impact?
Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts
Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure
Provide executive‑level support for strategic customer engagements, escalations, and renewals
Drive sales forecasting accuracy and pipeline rigor across strategic accounts
Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns
Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success
Manage and overcome executive‑level prospect and customer objections
Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning
Assist with sale strategy and closure of national and strategic house accounts
Train and coach SAMs on navigating long, complex enterprise sales cycles
Build collaborative corporate and field teams to support enterprise sales execution
Influence deal strategy without displacing SAM ownership of customer relationships
Travel to support strategic customer meetings, executive briefings, and internal planning sessions
Have you got what it takes?
Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required
5+ years in enterprise or senior sales leadership roles
10–12+ years combined enterprise sales experience
Demonstrated success supporting or leading large, complex enterprise deals
Proven ability to influence outcomes without direct day‑to‑day account ownership
Strong analytical, forecasting, and financial skills
Exceptional verbal and written communication skills
Proven track record of exceeding revenue targets through strategic account execution
Experience selling complex SaaS solutions
Excellent executive‑level customer‑facing skills
Comfortable thriving in a fast‑paced, growth‑oriented organization
You will have an advantage if you also have:
SaaS/AI selling or sales leadership experience
Background in Customer Experience (CX) or Contact Center solutions
Prior experience supporting Strategic or Named Account Managers
Experience partnering closely with Customer Success and Services organizations
What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams of top performers work in a fast‑paced, collaborative, and innovative environment. As the market leader in CX, every day at NiCE is an opportunity to learn, grow, and drive meaningful impact across our most strategic customer relationships.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apply To This Job
So, what’s the role all about?
The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior‑level deal leadership, forecasting discipline, and strategic guidance.
How will you make an impact?
Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts
Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure
Provide executive‑level support for strategic customer engagements, escalations, and renewals
Drive sales forecasting accuracy and pipeline rigor across strategic accounts
Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns
Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success
Manage and overcome executive‑level prospect and customer objections
Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning
Assist with sale strategy and closure of national and strategic house accounts
Train and coach SAMs on navigating long, complex enterprise sales cycles
Build collaborative corporate and field teams to support enterprise sales execution
Influence deal strategy without displacing SAM ownership of customer relationships
Travel to support strategic customer meetings, executive briefings, and internal planning sessions
Have you got what it takes?
Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required
5+ years in enterprise or senior sales leadership roles
10–12+ years combined enterprise sales experience
Demonstrated success supporting or leading large, complex enterprise deals
Proven ability to influence outcomes without direct day‑to‑day account ownership
Strong analytical, forecasting, and financial skills
Exceptional verbal and written communication skills
Proven track record of exceeding revenue targets through strategic account execution
Experience selling complex SaaS solutions
Excellent executive‑level customer‑facing skills
Comfortable thriving in a fast‑paced, growth‑oriented organization
You will have an advantage if you also have:
SaaS/AI selling or sales leadership experience
Background in Customer Experience (CX) or Contact Center solutions
Prior experience supporting Strategic or Named Account Managers
Experience partnering closely with Customer Success and Services organizations
What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams of top performers work in a fast‑paced, collaborative, and innovative environment. As the market leader in CX, every day at NiCE is an opportunity to learn, grow, and drive meaningful impact across our most strategic customer relationships.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apply To This Job