Director – Revenue Operations
Description: • Develop and implement a centralized patient engagement model that consolidates communication across key stakeholders • Align call center operations with organizational goals for patient and stakeholder satisfaction, financial performance, and operational efficiency • Establish scalable processes to support revenue cycle functions, resolve billing inquiries, and manage stakeholder interactions • Set short- and long-term goals for teams based on key performance metrics and organizational priorities • Oversee optimization of revenue cycle design and identify opportunities for improvement and innovation • Identify performance gaps and develop action plans to address areas not meeting stated goals • Collaborate across the enterprise with key partners to drive results • Establish multi-year strategic plans and analyze complex problems to develop robust solutions • Leverage analytical and quantitative skills to identify capability-building opportunities that increase yield and stakeholder experience • Lead recruitment, interviewing, hiring, coaching, and retention activities; motivate and develop teammates • Build relationships across departments, influence without authority, and provide strategic guidance • Prepare and facilitate executive-level presentations and communicate insights, risks, and recommendations to executive leaders • Oversee implementation of new technology and lead organizational strategies to enhance stakeholder experience and streamline revenue cycle processes Requirements: • Bachelor's degree required • Master's degree preferred • Minimum of five (5) years of related experience • Experience implementing complex systems and technology solutions that span multiple geographies • Proven change leadership experience • Experience with strategic planning and implementation of large, complex new initiatives • Strong knowledge and practiced experience with process improvement and project management methodologies, techniques, and processes Benefits: • DaVita Rewards package • Medical insurance • Dental insurance • Vision insurance • 401(k) match • Paid time off (PTO) and PTO cash out • Performance-based rewards and incentives • Family resources • EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs and on-demand leadership courses (StarLearning) • Comprehensive benefits package and healthcare coverage Apply tot his job