Director of Supply Chain (Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Director of Supply Chain will be responsible for overseeing all aspects of the supply chain, including optimizing the Sales and Operations Planning (S&OP) process, relationship management with offshore contract manufacturers & 3pls, new product introduction (NPI), logistics management of inbound and outbound shipments, and management of our Nashville based reverse logistics facility. This role will define strategic vision and drive continual improvement in our rapidly growing supply chain. This is a Remote/Work from Home position reporting to the Vice President of Implementation. What you will do: • Oversee the Sales and Operations Planning (S&OP) process to support 20% annual growth, collaborating with cross-functional teams to optimize inventory levels, production schedules, and customer demand forecasting. • Nurture relationships with existing CMs and suppliers, serving as the primary point of contact, and driving quality and cost initiatives. • Lead the supply chain and logistics team, fostering a culture of collaboration, innovation, and continuous improvement. • Act as business owner of the ERP system during a critical transformation to NetSuite, making key architecture design decisions and overseeing implementation of changes. • Lead the NPI process with offshore contract manufacturers (CMs) and suppliers, ensuring successful introduction of new products to market. • Manage all aspects of supplier and CM selection and onboarding. • Continuously analyze the supply chain network to identify opportunities for quality and efficiency improvements as well as cost savings. • Proactively assess supply chain risks and developing practical mitigation strategies. • Creating and maintaining metrics to drive department performance and quality in production. Qualifications: • Bachelor’s degree in supply chain management, business or related field. • 10 years in international supply chain management, with a focus on contract manufacturing, supplier management, and S&OP processes. • 5 years of leadership/management experience. • Demonstrated success in building and maintaining strong relationships with contract manufacturers and suppliers. • Excellent communication and negotiation skills, with the ability to influence and collaborate with internal and external stakeholders to create a high-quality results-driven, team-oriented environment. • Strong analytical, planning and budgeting skills. Entrepreneurial, strategic thinker with a proactive and results-oriented approach to problem-solving. • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. • Experience in telephony, consumer electronics or IoT is a plus. • Willingness and ability to work flexible hours and travel domestically and internationally. See “Remote with Travel” below. • Proficient in MS Office & modern communication tools for virtual teams (i.e., MS Teams) Physical Demands & Work Environment: Employees may experience the following physical demands for extended periods of time: • Sitting, standing, and walking • Keyboarding • Viewing computer monitor, tablet and cell phone screen requiring close vision • May lift or move boxes (up to 50 pounds with assistance) when in the warehouse Remote with Travel: Work

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