Director of Solutions Engineering

About MiddeskMiddesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.The Role: We’re looking for a Director of Solutions Engineering to lead and scale a high-impact function that is core to Middesk’s growth strategy. In this role, you’ll work cross-functionally with Sales, Product, and Account Management to shape our pre-sales motion, reduce time-to-value from implementation, and ensure customers are set up for long-term success.While this is a Director-level position, we operate in a high-growth, execution-driven environment—so we’re looking for someone who thrives as both a strategic leader and hands-on contributor. You should be energized by building systems that scale, while actively supporting critical deals, leading POCs, and setting the standard for technical excellence.This is an exciting opportunity to build the foundation of a high-growth team and shape the future of how customers experience Middesk.What You’ll Do:Own and scale the Solutions Engineering function — define the strategy, build the team, and drive technical pre-sales excellencePartner with Sales to deeply understand customer pain points and deliver compelling, tailored solutions that demonstrate the value of Middesk’s platformAccelerate time-to-value by reducing implementation friction, optimizing onboarding workflows, and building scalable approaches to customer launchesLead and develop a high-performing team — hire, coach, and retain Solutions Engineers who thrive in a fast-paced environment and embody Middesk’s valuesDrive execution of POCs and demos — create repeatable frameworks, build internal tools and demo environments, and support high-stakes opportunities directlyDevelop internal and external enablement assets, including documentation, solution architectures, and reusable technical contentCollaborate cross-functionally with Product, Engineering, and Account Management to ensure customer needs are reflected in our product roadmap and support strategyWhat We're Looking For: 10+ years in Solutions Engineering, Sales Engineering, or Technical Consulting roles, including 5+ years in a strategic leadership roleProven ability to build, manage, and scale high-performing teams—you’ve laid the foundation before and know how to operationalize for growthDeep experience in data-focused B2B SaaS products, especially those with API-first integrations and technical stakeholder workflowsDomain expertise in data infrastructure, identity verification, fintech, or KYC/KYBSkilled at casting vision and building strategy—you define what great looks like, communicate it clearly, and align cross-functional teams to executeComfortable acting as both a strategic leader and hands-on contributor—able to guide team priorities while jumping in to lead POCs or key technical conversationsTechnically fluent in APIs, data workflows, and SQL—equipped to build trust with both engineering teams and customer executivesA builder at heart—motivated by the opportunity to create repeatable systems, scalable processes, and team-wide enablement from the ground upNice to Have:Familiarity with KYB, KYC, AML, or onboarding flows in regulated industriesBackground working with usage-based or consumption pricing models

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