Director of Revenue Operations

ABOUT TRIBUTE TECHNOLOGY: At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India. ABOUT YOU: As Director, Revenue Operations, you will be a trusted advisor to Sales leadership, focused on strategic planning, sales optimization, and business operational support. You will partner with many cross-functional teams such as Finance, Customer Success, Marketing, Operations, and others. This is a high impact role with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review. We are looking for highly passionate candidates who have relentless curiosity, a startup mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This role offers broad impact, executive exposure, and the opportunity to shape the next phase of the company’s growth through operational excellence. KEY RESPONSIBILITIES: Strategic owner and key integration point across go-to-market planning, processes, systems, and analytics. Collaborates closely with stakeholders in Sales, Marketing, Finance, Product, Strategy, and Analytics to ensure effectiveness and operational transparency. Drive funnel analytics and reporting across the entire lead-to-revenue process, delivering visibility into performance at every such stage (e.g. conversion rates, velocity, pipeline health) Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits. Oversee all aspects of revenue planning, including annual budget and planning cycles, headcount modeling, and sales capacity planning. Lead the design and optimization of sales processes, including territory management, pipeline hygiene, forecast accuracy, and sales productivity. Define actionable KPIs and build/maintain dashboards that provide real-time insights into pipeline health, lead quality, campaign performance, and sales execution. Surface insights on areas and drivers of over/underperformance. Provide key insights to the business to predict churn across products and provide mitigation strategies based on key churn drivers. Partner with finance regarding compensation plans and targets in line with company goals. Enablement: partner with Sales, Customer Success, and Marketing leadership to implement/drive process improvements and enablement across the teams. Partner with Sales and Marketing leaders to identify and remove friction points in the buyer journey, improving conversion rates and revenue yield. Support board and executive reporting by developing high-quality performance analysis, revenue insights, and forward-looking projections. QUALIFICATIONS AND EXPERIENCE: 7+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, ideally within high-growth B2B SaaS companies. Strong analytical and problem-solving skills. You can pull insights from data and model complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization). Project management and cross-functional leadership to manage initiatives across organizational boundaries, despite tight deadlines and changing scope; comfortable with ambiguity. Deep expertise in funnel analytics, sales process design, pipeline analytics, revenue forecasting, and budgeting. Proven track record of driving sales optimization and measurable revenue growth through operational excellence. Strong financial acumen and experience working cross-functionally with Finance to support planning, modeling, and reporting functions. Proficiency with Salesforce and marketing automation platforms; experience integrating data across tools to produce a unified GTM view. Executive-level communication and stakeholder management skills; able to influence across Sales, Marketing, Finance, and the broader leadership team. A proactive, ownership-driven mindset with a passion for building systems that scale and deliver results. WHAT WE OFFER YOU: Competitive salary Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .) An outstanding collaborative work environment Fully Remote across North America WORK ENVIRONMENT / PHYSICAL DEMANDS: Psychological conditions: Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Compensation Range: $140,000 - $175,000 We are not sponsoring visas at this time.