Director of Learning & Operations Enablement
Job title: Director of Learning & Operations Enablement in North Carolina at Skiptown
Company: Skiptown
Job description: Director of Learning & Operations EnablementLocation: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown:
Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview:
We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy
Own the company-wide learning strategy across all departments and service lines
Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
Partner with department leads to ensure training aligns with operational goals and service excellence
Operations Enablement
Develop and maintain a scalable, easy-to-use Operations Manual and SOP library
Translate existing workflows and tribal knowledge into documented processes and visual resources
Ensure consistency and clarity across all facility-level operations materials
Identify opportunities to streamline onboarding and role readiness across the company
Franchise Readiness
Collaborate with leadership to adapt training and operations content for franchise use
Ensure documentation meets franchise compliance and brand standards
Support the creation of toolkits, field support guides, and onboarding for franchise partners
Measurement & Iteration
Establish KPIs for training effectiveness, completion rates, and operational consistency
Analyze feedback and performance metrics to improve materials and delivery methods
Lead initiatives to improve content accessibility, engagement, and knowledge retention
Qualifications
5+ years of experience in L&D, enablement, or operations roles
Proven success managing and scaling an LMS
Experience building training content and operational documentation from scratch
Strong instructional design and content development skills (visual, written, and video)
Ability to create scalable systems for a multi-site or franchise environment
Deep understanding of frontline operations in hospitality, pet care, or service-based industries
Exceptional collaboration, communication, and project management skills
You'll Thrive in This Role If You Are...
A systems thinker who loves turning chaos into clarity
Obsessed with building tools that help people learn and do their jobs better
Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
Passionate about scaling a brand that prioritizes both quality and fun
A proactive communicator who balances strategy with execution
Perks & Benefits
Competitive salary + performance bonus
Health, dental, and vision insurance
401(k)
Free or discounted services at Skiptown for your pup
DoorDash DashPass Account
Unlimited PTO and flexible work environment
50% off a Farmers Dog Subscription
Expected salary:
Location: North Carolina
Apply for the job now!
Apply Now
Company: Skiptown
Job description: Director of Learning & Operations EnablementLocation: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown:
Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview:
We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy
Own the company-wide learning strategy across all departments and service lines
Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
Partner with department leads to ensure training aligns with operational goals and service excellence
Operations Enablement
Develop and maintain a scalable, easy-to-use Operations Manual and SOP library
Translate existing workflows and tribal knowledge into documented processes and visual resources
Ensure consistency and clarity across all facility-level operations materials
Identify opportunities to streamline onboarding and role readiness across the company
Franchise Readiness
Collaborate with leadership to adapt training and operations content for franchise use
Ensure documentation meets franchise compliance and brand standards
Support the creation of toolkits, field support guides, and onboarding for franchise partners
Measurement & Iteration
Establish KPIs for training effectiveness, completion rates, and operational consistency
Analyze feedback and performance metrics to improve materials and delivery methods
Lead initiatives to improve content accessibility, engagement, and knowledge retention
Qualifications
5+ years of experience in L&D, enablement, or operations roles
Proven success managing and scaling an LMS
Experience building training content and operational documentation from scratch
Strong instructional design and content development skills (visual, written, and video)
Ability to create scalable systems for a multi-site or franchise environment
Deep understanding of frontline operations in hospitality, pet care, or service-based industries
Exceptional collaboration, communication, and project management skills
You'll Thrive in This Role If You Are...
A systems thinker who loves turning chaos into clarity
Obsessed with building tools that help people learn and do their jobs better
Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
Passionate about scaling a brand that prioritizes both quality and fun
A proactive communicator who balances strategy with execution
Perks & Benefits
Competitive salary + performance bonus
Health, dental, and vision insurance
401(k)
Free or discounted services at Skiptown for your pup
DoorDash DashPass Account
Unlimited PTO and flexible work environment
50% off a Farmers Dog Subscription
Expected salary:
Location: North Carolina
Apply for the job now!
Apply Now