Director of IT Operations
Overview
The Director, IT Operations is responsible for leading and scaling the company’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the company’s technology environment, while partnering with leadership to support business growth and operational efficiency.
Key Responsibilities
Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
Define and execute IT strategy aligned with company growth and operational needs
Ensure reliability, performance, and scalability of core systems and infrastructure
Oversee user access management, identity systems, and security controls across the organization
Drive IT security initiatives, including policies, access reviews, and compliance efforts
Manage IT vendors, service providers, and technology investments
Oversee onboarding and offboarding processes, including system access and device management
Develop and maintain IT policies, documentation, and operational processes
Partner cross-functionally to evaluate, implement, and optimize business systems and tools
Lead system integrations and ensure efficient data flow across platforms
Monitor system performance and proactively identify risks and improvement opportunities
Build, lead, and develop the IT Operations team
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
7–10+ years of experience in IT operations, systems administration, or infrastructure roles
Strong experience managing SaaS environments, systems integrations, and IT infrastructure
Deep understanding of IT security principles, access management, and compliance practices
Experience managing IT vendors and external service providers
Strong leadership and team management experience
Excellent problem-solving and decision-making skills
Strong organizational and documentation skills
Excellent communication skills with the ability to partner across technical and non-technical teams
Ability to operate in a fast-paced, evolving environment
Success in This Role
Ensures reliable, secure, and scalable IT operations across the organization
Drives improvements in system performance, security, and efficiency
Builds and maintains strong IT processes, documentation, and controls
Effectively manages vendors and technology investments
Supports business growth through scalable and well-managed infrastructure
Develops a high-performing IT team aligned to company needs
Practicals:
You'll report to: Chief Finance Officer
Location: Anywhere in the USA
Start date: As soon as possible
How to Apply:
If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today!
Application Process:
Screening call with a recruiter
Hiring Manager Interview
Team Interview
Final Interview with CEO
Reference Checks
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Apply To This Job
The Director, IT Operations is responsible for leading and scaling the company’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the company’s technology environment, while partnering with leadership to support business growth and operational efficiency.
Key Responsibilities
Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
Define and execute IT strategy aligned with company growth and operational needs
Ensure reliability, performance, and scalability of core systems and infrastructure
Oversee user access management, identity systems, and security controls across the organization
Drive IT security initiatives, including policies, access reviews, and compliance efforts
Manage IT vendors, service providers, and technology investments
Oversee onboarding and offboarding processes, including system access and device management
Develop and maintain IT policies, documentation, and operational processes
Partner cross-functionally to evaluate, implement, and optimize business systems and tools
Lead system integrations and ensure efficient data flow across platforms
Monitor system performance and proactively identify risks and improvement opportunities
Build, lead, and develop the IT Operations team
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
7–10+ years of experience in IT operations, systems administration, or infrastructure roles
Strong experience managing SaaS environments, systems integrations, and IT infrastructure
Deep understanding of IT security principles, access management, and compliance practices
Experience managing IT vendors and external service providers
Strong leadership and team management experience
Excellent problem-solving and decision-making skills
Strong organizational and documentation skills
Excellent communication skills with the ability to partner across technical and non-technical teams
Ability to operate in a fast-paced, evolving environment
Success in This Role
Ensures reliable, secure, and scalable IT operations across the organization
Drives improvements in system performance, security, and efficiency
Builds and maintains strong IT processes, documentation, and controls
Effectively manages vendors and technology investments
Supports business growth through scalable and well-managed infrastructure
Develops a high-performing IT team aligned to company needs
Practicals:
You'll report to: Chief Finance Officer
Location: Anywhere in the USA
Start date: As soon as possible
How to Apply:
If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today!
Application Process:
Screening call with a recruiter
Hiring Manager Interview
Team Interview
Final Interview with CEO
Reference Checks
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Apply To This Job