Director of Compliance and Quality Assurance
About The Role
As the Director of Compliance and Quality Assurance at Publishing.com, you will lead one of the most critical functions in our companyensuring we maintain the highest standards of compliance across all facets of our organization, with a key focus on sales and marketing. In this role, you will oversee the compliance department, developing our frameworks, policies, procedures, and governance that protect our company alongside our brand and reputation. Additionally, you will lead the quality assurance team, partnering with all departments to ensure adherence to compliance standards and create a culture of accountability and excellence.
This is more than a roleits a mission-critical leadership position that ensures Publishing.com operates with integrity, delivers exceptional customer experiences, and remains a trusted industry leader.
Company Summary
At Publishing.com, were revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience.
Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journeyfrom writing your book to boosting your salesall in one place.
Our commitment to delivering exceptional results and driving innovation in the self-publishing industry has earned us recognition as the 19th fastest-growing private company in America by Inc. Magazine. Were also proud to be certified as a Great Place to Work®, with a 99% employee satisfaction scorefar exceeding the industry average of 57%.
At Publishing.com, were not just helping people achieve their dreams of publishing a bookwere building the worlds first all-in-one solution that simplifies the process and makes self-publishing faster, easier, and more accessible than ever before.
Responsibilities
Proactively identify compliance risks in processes or practices and recommend solutions to mitigate them.
Review, approve, and provide guidance on sales and marketing materials and messaging to ensure compliance with regulatory requirements, ethical standards, and company policies.
Develop and deliver training programs to educate sales representatives on compliance standards, ethics, and best practices.
Oversee the quality assurance process and team by monitoring calls and evaluating adherence to scripts, compliance, and quality benchmarks.
Establish and track KPIs for compliance and QA, such as call adherence rates, infraction counts, and customer satisfaction scores.
Identify, document, and report compliance infractions while recommending actionable remediation steps.
Design, maintain, and enhance policies, tools, and technologies to improve QA processes and governance.
Generate detailed reports on compliance trends and QA outcomes for leadership review, driving accountability and continuous improvement.
Results
Within 6 months, have zero major compliance violations based on our internally identified compliance standards.
Maintain a consistent increase in QA Scores across monitoring calls and all other measurable scripts and/or processes
Reduced the number of infractions quarter over quarter over 12 months.
100% of sales and marketing professionals are trained and "certified" by the Compliance team within 90-120 days.
Comprehensive reports are delivered to leadership monthly, highlighting compliance trends, infractions, and actionable recommendations.
Key performance indicators (KPIs) for QA and compliance are tracked and met consistently, with benchmarks aligned with company goals.
Requirements
710 years of experience and a proven track record in leading compliance and QA functions in fast-paced, high-growth B2C or sales-focused environments.
Experience working with sales teams, scripts, and customer-facing communications, preferably in telemarketing, SaaS, or coaching industries.
Strong understanding or experience with Telemarketing laws, GDPR, FTC guidelines, data protection, and consumer rights.
Demonstrated ability to lead and manage cross-functional teams, including QA and compliance professionals.
Exceptional communication skills, with the ability to articulate complex compliance requirements to various audiences.
Proven experience in training and coaching staff on compliance and quality standards.
Detail-oriented, accurate, adaptable, and resilient professional who thrives in dynamic environments.
Expected Compensation
$160,000 - $180,000 USD Base Annually + Bonus
Why Join Publishing.com?
We are ranked #19 on Inc 5000s top 100 fastest-growing private companies in America in 2023
We are self-funded, bootstrapped, and profitable, with an average of 50% YoY growth for the past 3 years
Our employees love it here: we are Certified Great Place to Work® with a 99% employee satisfaction score exceeding the industry average of 57%
We are a flexible, 100% remote company with a global footprint
We eliminate red tape and empower our team members to take ownership, innovate, and drive meaningful results
We offer an ever-evolving, employee-centric culture and benefits package including
Flexible paid time off (PTO)
Health, vision, and dental insurance
401k with employer match
Flexible hours
Be part of something BIGjoin a growing team at a pivotal time in our journey.
APPLY NOW by filling out the short application below, we can't wait to hear from you!
If you have questions or need support during the interview/hiring process, email us at [email protected]were here to help!
Apply Now
As the Director of Compliance and Quality Assurance at Publishing.com, you will lead one of the most critical functions in our companyensuring we maintain the highest standards of compliance across all facets of our organization, with a key focus on sales and marketing. In this role, you will oversee the compliance department, developing our frameworks, policies, procedures, and governance that protect our company alongside our brand and reputation. Additionally, you will lead the quality assurance team, partnering with all departments to ensure adherence to compliance standards and create a culture of accountability and excellence.
This is more than a roleits a mission-critical leadership position that ensures Publishing.com operates with integrity, delivers exceptional customer experiences, and remains a trusted industry leader.
Company Summary
At Publishing.com, were revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience.
Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journeyfrom writing your book to boosting your salesall in one place.
Our commitment to delivering exceptional results and driving innovation in the self-publishing industry has earned us recognition as the 19th fastest-growing private company in America by Inc. Magazine. Were also proud to be certified as a Great Place to Work®, with a 99% employee satisfaction scorefar exceeding the industry average of 57%.
At Publishing.com, were not just helping people achieve their dreams of publishing a bookwere building the worlds first all-in-one solution that simplifies the process and makes self-publishing faster, easier, and more accessible than ever before.
Responsibilities
Proactively identify compliance risks in processes or practices and recommend solutions to mitigate them.
Review, approve, and provide guidance on sales and marketing materials and messaging to ensure compliance with regulatory requirements, ethical standards, and company policies.
Develop and deliver training programs to educate sales representatives on compliance standards, ethics, and best practices.
Oversee the quality assurance process and team by monitoring calls and evaluating adherence to scripts, compliance, and quality benchmarks.
Establish and track KPIs for compliance and QA, such as call adherence rates, infraction counts, and customer satisfaction scores.
Identify, document, and report compliance infractions while recommending actionable remediation steps.
Design, maintain, and enhance policies, tools, and technologies to improve QA processes and governance.
Generate detailed reports on compliance trends and QA outcomes for leadership review, driving accountability and continuous improvement.
Results
Within 6 months, have zero major compliance violations based on our internally identified compliance standards.
Maintain a consistent increase in QA Scores across monitoring calls and all other measurable scripts and/or processes
Reduced the number of infractions quarter over quarter over 12 months.
100% of sales and marketing professionals are trained and "certified" by the Compliance team within 90-120 days.
Comprehensive reports are delivered to leadership monthly, highlighting compliance trends, infractions, and actionable recommendations.
Key performance indicators (KPIs) for QA and compliance are tracked and met consistently, with benchmarks aligned with company goals.
Requirements
710 years of experience and a proven track record in leading compliance and QA functions in fast-paced, high-growth B2C or sales-focused environments.
Experience working with sales teams, scripts, and customer-facing communications, preferably in telemarketing, SaaS, or coaching industries.
Strong understanding or experience with Telemarketing laws, GDPR, FTC guidelines, data protection, and consumer rights.
Demonstrated ability to lead and manage cross-functional teams, including QA and compliance professionals.
Exceptional communication skills, with the ability to articulate complex compliance requirements to various audiences.
Proven experience in training and coaching staff on compliance and quality standards.
Detail-oriented, accurate, adaptable, and resilient professional who thrives in dynamic environments.
Expected Compensation
$160,000 - $180,000 USD Base Annually + Bonus
Why Join Publishing.com?
We are ranked #19 on Inc 5000s top 100 fastest-growing private companies in America in 2023
We are self-funded, bootstrapped, and profitable, with an average of 50% YoY growth for the past 3 years
Our employees love it here: we are Certified Great Place to Work® with a 99% employee satisfaction score exceeding the industry average of 57%
We are a flexible, 100% remote company with a global footprint
We eliminate red tape and empower our team members to take ownership, innovate, and drive meaningful results
We offer an ever-evolving, employee-centric culture and benefits package including
Flexible paid time off (PTO)
Health, vision, and dental insurance
401k with employer match
Flexible hours
Be part of something BIGjoin a growing team at a pivotal time in our journey.
APPLY NOW by filling out the short application below, we can't wait to hear from you!
If you have questions or need support during the interview/hiring process, email us at [email protected]were here to help!
Apply Now