Director of Clinical Operations - Behavioral Health (Remote)

Own the Operations. Drive the Growth. Transform Behavioral Health Access. At Access TeleCare, we’re redefining how hospitals and health systems deliver care. As the nation’s largest provider of telemedicine solutions, our platform — Telemed IQ — brings specialty care to patients wherever they are, improving outcomes while optimizing operational efficiency. We’re seeking a Director of Clinical Operations to take full ownership of the performance and scalability of our behavioral health service line — one of the fastest-growing areas of our business. This is a high-visibility leadership role for a data-driven, execution-oriented leader ready to build systems, lead teams, and deliver measurable results. If you’re a consulting-trained operator who thrives on solving complex challenges, leading through influence, and building scalable infrastructure from strategy to execution — this is your next big step. The Opportunity Reporting to the Vice President of Clinical Operations, you’ll lead the operational strategy and execution engine for Access TeleCare’s behavioral health programs. You’ll be empowered to design, own, and continuously improve how our clinicians are onboarded, deployed, and supported across hospitals nationwide. You’ll have end-to-end accountability for service-line success — from ensuring clinical readiness and pay accuracy to driving key performance metrics, operational efficiency, and margin growth. This is a role where your decisions directly shape business outcomes and where strong performance will be recognized with significant career growth opportunities. What You’ll Do • Own service-line operations — lead all aspects of clinician onboarding, staffing, and readiness for new program launches • Build scalable systems and processes that ensure accuracy, efficiency, and consistent delivery across all sites of care • Use data as a leadership tool — create and own metrics, dashboards, and KPIs that guide decisions and measure success • Drive operational improvement — identify opportunities to streamline workflows and enhance provider and client experience • Collaborate cross-functionally with Legal, Payroll, CLPE, Recruiting, and Technology to ensure operational alignment • Lead and develop a team that embodies accountability, precision, and service excellence • Communicate with clarity and confidence, managing complex conversations and setting direction across stakeholders • Influence business growth through insight-driven decision making and hands-on leadership What You’ll Bring • Bachelor’s degree in healthcare administration, business, or related field • 5+ years of experience in consulting, healthcare operations, or multi-site clinical management • Proven ownership mindset — you see beyond tasks to business outcomes and take responsibility for results • Exceptional Excel and quantitative skills, with a knack for turning data into strategy • Demonstrated success in leading cross-functional teams through growth, change, and operational complexity • Strong executive communication skills, able to lead discussions with clinicians, clients, and senior leaders • A passion for solving complex operational problems in a mission-driven healthcare organization • Comfort working in a high-growth, high-accountability, remote environment Why Join Access TeleCare • Strong total compensation, with base salary and performance incentives tied to measurable results • 100% Remote work with national impact and executive visibility • Comprehensive health, dental, vision, life, and 401(k) benefits • Flexible vacation and wellness days — we value high performance and balanced living • A chance to lead a core business line at the forefront of healthcare innovation • A culture of ownership, transparency, and results — where the best ideas rise Ready to Own Something That Matters? If you’re a data-driven leader who thrives on challenge, accountability, and impact — and you’re ready to take full ownership of a business-critical operation — we want to talk to you. Apply today and help shape the future of behavioral health access across the country! Apply tot his job