Director, Member Success Partner
We are seeking a Director, Member Success Partner who will serve our member agents by partnering with them to increase utilization of our platform including all products and services of the firm. The ideal candidate is someone with a passion to support clients in a fast-paced, high-growth environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance
• Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process
• Partners with Renaissance team members in addressing and resolving issues in the platform
• Lead/coordinate/serve at Renaissance events, encouraging member attendance and participation
• Attends professional association, carrier, and industry educational and networking meetings as appropriate
QUALIFICATIONS & COMPETENCIES
• Bachelor’s degree or equivalent in years of experience and training
• Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services. Good understanding of how agencies and carriers work together
• Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner
• Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally
• Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation. Client is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty and advocacy.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Knowledge of Microsoft Office applications required including Excel and PowerPoint
• Knowledge of agency management systems such as Vertafore AMS360, Applied Epic and EZLynx is a plus
Equal Employment Opportunity Statement
Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance
• Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process
• Partners with Renaissance team members in addressing and resolving issues in the platform
• Lead/coordinate/serve at Renaissance events, encouraging member attendance and participation
• Attends professional association, carrier, and industry educational and networking meetings as appropriate
QUALIFICATIONS & COMPETENCIES
• Bachelor’s degree or equivalent in years of experience and training
• Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services. Good understanding of how agencies and carriers work together
• Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner
• Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally
• Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation. Client is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty and advocacy.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Knowledge of Microsoft Office applications required including Excel and PowerPoint
• Knowledge of agency management systems such as Vertafore AMS360, Applied Epic and EZLynx is a plus
Equal Employment Opportunity Statement
Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Apply tot his job
Apply To this Job